SHARON GAVILANEZ
Dubai
Summary
Versatile professional with experience in various fields, able to adapt to different areas and work environments, with a strong wi to learn and continuously acquire new skills and I am eager to bring my knowledge and experience to a work environment that fosters inspiration and innovation.
Overview
7
7
years of professional experience
Work history
Guest service agent
Sky view observatory - emaar
Dubai, United arab emirates
11.2024 - Current
- Deliver multilingual customer service (Russian, Spanish, and English).
- cashier
- contribute ideas to enhance visitor experience
- assist over 600 daily tourist from around the world
VISA AGENT
Consultoría sharon
Quito, Ecuador
08.2023 - Current
- founder of my own business, providing professional consulting services for tourism visa applicant.
- 100% success rate in tourism visa application for clients who received my consulting services
Imports and Exports Agent
GLOBALEXS Courier Center
Barcelona
11.2022 - 02.2024
- Provision of logistics solutions for 50+ customers per week.
- Operations and coordination of parcel delivery.
Machines Supervisor
Finatex
Quito
12.2021 - 03.2022
- Programming of these machines with a 99.9% problem solving rate
Customer Service Representative
Southwest State University
Kursk
07.2021 - 11.2021
- Production of quotations with a 30% success rate.
- Minimization of team downtime by resolving an average of 20 tickets per day in SAP and C4S.
- Handling 50+ disputes in 5 months always with positive results for both parties.
Sales Assistant
Palace of Culture Kirov
Saint Petersburg
01.2019 - 12.2019
- Customer service in Russian, English and Spanish and performed inventory stock checks and supported cashier duties.
Education
MASTER - PROGRAMMING
CIPSA net
10.2022 - 10 2023
NANOTECHNOLOGY AND MICROSYSTEMS ENGINEER - undefined
The southwest state university(SWSU)
09.2017 - 7 2021
Skills
- Good communicator
- Committed
- Problem solver
- Fast learner
- On time delivery
- Time management
- Analytical skills
- Microsoft office
- SAP
- C4S
- C
- Visual c#
- GIS
Languages
Spanish
Native
Russian
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Guest service agent
Sky view observatory - emaar
11.2024 - Current
VISA AGENT
Consultoría sharon
08.2023 - Current
Imports and Exports Agent
GLOBALEXS Courier Center
11.2022 - 02.2024
MASTER - PROGRAMMING
CIPSA net
10.2022 - 10 2023
Machines Supervisor
Finatex
12.2021 - 03.2022
Customer Service Representative
Southwest State University
07.2021 - 11.2021
Sales Assistant
Palace of Culture Kirov
01.2019 - 12.2019
NANOTECHNOLOGY AND MICROSYSTEMS ENGINEER - undefined
The southwest state university(SWSU)
09.2017 - 7 2021
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