Movies, traveling ,swimming ,international affairs
Sharon Nabukwasi
Customer Service Specialist
Dubai
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support . Proficient in utilizing customer best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
Languages
4
4
Certifications
10
10
years of professional experience
Work History
Customer Service Representative
MAGIC PLANET MOE MAJID AL FUTTAIM
01.2021 - Current
- Enhancing customer satisfaction by resolving issues promptly and professionally
- Addressing customer complaints and mitigated dissatisfaction by employing timely and on point solutions
- Establishing trust with clients through clear communication, patience and understanding their unique challenges fully before offering solutions tailored to their needs
- Handling escalated calls calmly, finding solutions that satisfy both customers and company needs.
- Collaborating with team members to create effective strategies for improving overall customer experience.
- Tracking customer interactions using CRM software to help team identify trends and areas of improvement in service delivery.
- Abide to child safeguarding practices and procedures .
- Abide by polices and procedures listed by the company HSE management programs to ensure a safe environment for guests and staffs
SALES AND CUSTOMER SALES REPRESENTATIVE
EXPO 2020 OFFICIAL STORES/ TVG
01.2021 - 01.2022
- Follow up with customers after completed sales to assess satisfaction and resolve technical or service issues.
- Maintain high level of customer retention with proactive relationship building strategies.
- Developed a comprehensive knowledge of product offerings to better assist customers with recommendations.
- Monitor and curry out stock checks with in the necessary controls.
Customer Service Representative
EMARATE PETROLUIM COMPANY
01.2017 - 01.2020
- Delivered exceptional quality and efficient service following SOP.
- Maintained brand integrity by following established guidelines.
- Follow company cash handling process and procedures and make sure guests receive correct change avoid shots and overs
- Perform upselling strategies (suggestive and cross selling) to maximize revenue for
Education
Bachelor's degree - community based rehabilitation
Skills
Good communication skills
Excellent written and oral communication
Customer relations
Telephone etiquettes
Staff education and training
CRM
Microsoft applications ( word, excel, outlook)
Accomplishments
- Share ambassador magic planet.
- Person in charge emarat petroleum company
Certification
Certified Wall climbing instructor
Interests
Timeline
Certified Wall climbing instructor
07-2025
Certified first aider
08-2024
Certified rides operator
09-2023
Customer Service Representative
MAGIC PLANET MOE MAJID AL FUTTAIM
01.2021 - Current
SALES AND CUSTOMER SALES REPRESENTATIVE
EXPO 2020 OFFICIAL STORES/ TVG
01.2021 - 01.2022
Customer Service Representative
EMARATE PETROLUIM COMPANY
01.2017 - 01.2020