Summary
Overview
Work History
Education
Skills
Skills - Personaldetails
Experience
Timeline
Hi, I’m

SHARON NAKAZZI

Dubai
SHARON NAKAZZI

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
years of professional experience

Work History

Waitress / Hostess

Job overview

  • To secure a waitress position where my exceptional customer service skills, efficient order management, and dedication to maintaining a clean and inviting dining environment can contribute to the overall success of the establishment
  • I aim to provide prompt and attentive service while leveraging strong communication abilities to enhance the overall dining experience for customers

KFC ( Americana Kuwait Food Company)

Waitress
10.2021 - Current

Job overview

  • Customer service Basic Microsoft Office Knowledge Communication Order taking and relay Table setup and maintenance Payment handling Communication with staff and management Cleanliness and hygiene Menu knowledge Upselling and promotion Problem resolution Team collaboration
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Cineplex Cinema

Hostess / Customer service
01.2019 - 02.2021

Job overview

  • Greet and assist customers with a friendly approach
  • Take accurate and prompt customer orders
  • Relay orders efficiently to the kitchen
  • Serve orders accurately and promptly
  • Set up and clean tables for incoming customers
  • Clear and clean tables after meals
  • Handle payments accurately and provide receipts
  • Communicate effectively with kitchen staff and management
  • Maintain a clean work area, following hygiene guidelines
  • Stay informed about the menu for customer assistance
  • Suggest additional items and promote promotions
  • Address customer complaints professionally
  • Collaborate with the team for efficient operations.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Promoted business loyalty by fostering positive customer relationships.
  • Completed daily side work and opening and closing duties without fail.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Provided patrons with estimated waiting times during peak service hours.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Advised customers about special offerings and menu items to help drive sales.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Education

Makerere Business School
Uganda

Bachelor Of Accountancy from Accounting And Finance
11.2016

University Overview

Skills

  • Customer Service
  • Dining area maintenance
  • Order Accuracy
  • Guest Relations Management

Skills - Personaldetails

Skills - Personaldetails

+971 522 990 658, Ugandan, Female, 10/10/1998, cancelled visa, English

Experience

Experience
To secure a waitress position where my exceptional customer service skills, efficient order management, and dedication to maintaining a clean and inviting dining environment can contribute to the overall success of the establishment. I aim to provide prompt and attentive service while leveraging strong communication abilities to enhance the overall dining experience for customers, Providing movie schedule and rating information., Assisting with seating and resolving issues., Processing food and beverage orders and payments., Promoting special offers and premium experiences., Addressing customer complaints professionally., Scanning and validating tickets., Assisting with crowd control and facility upkeep., Ensuring a smooth movie-going experience., Handling customer inquiries with courtesy., Following safety protocols and emergency procedures., Directing customers to the appropriate theaters., Cineplex Cinema, Uganda, Jan,2019 - Jan, 2021, Greet and assist customers with a friendly approach., Take accurate and prompt customer orders., Relay orders efficiently to the kitchen., Serve orders accurately and promptly., Set up and clean tables for incoming customers., Clear and clean tables after meals., Handle payments accurately and provide receipts., Communicate effectively with kitchen staff and management., Maintain a clean work area, following hygiene guidelines., Stay informed about the menu for customer assistance., Suggest additional items and promote promotions., Address customer complaints professionally., Collaborate with the team for efficient operations., KFC ( Americana Kuwait Food Company), UAE, OCT,2021 to date, Customer service, Basic Microsoft Office Knowledge, Communication, Order taking and relay, Table setup and maintenance, Payment handling, Communication with staff and management, Cleanliness and hygiene, Menu knowledge, Upselling and promotion, Problem resolution, Team collaboration

Timeline

Waitress
KFC ( Americana Kuwait Food Company)
10.2021 - Current
Hostess / Customer service
Cineplex Cinema
01.2019 - 02.2021
Waitress / Hostess
Makerere Business School
Bachelor Of Accountancy from Accounting And Finance

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