Sharon Ravikumar
Dubai,United Arab Emirates
Summary
Dedicated professional with a strong focus on customer service excellence and team leadership. Demonstrates expertise in negotiation and problem-solving, ensuring effective document management and filing. Committed to maintaining patience and professionalism in all interactions, aiming to leverage these skills towards achieving organisational goals.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Senior Relationship Manager
Piramal Finance Limited
Thrissur, India
2025.02 - 2025.08
- Generated and managed mortgage loan leads through market dealers and multiple sales channels.
- Conducted customer eligibility assessments, property valuations, and document verification for compliance.
- Advised customers on legal and financial aspects, tailoring loan solutions based on their needs and eligibility.
- Achieved successful lead conversions with timely loan processing and disbursement.
Sales Officer
ESAF Small Finance Bank
Thrissur, India
2023.11 - 2025.01
- Managed a cluster of 16 branches, evaluating and advising on secured mortgage loan leads by conducting thorough document verification and assessing customer eligibility.
- Achieved a major milestone of Rs. 250 lakh in total loan disbursements through strategic lead conversion.
- Generated high-quality leads by analyzing market trends and collaborating with cross-functional teams to improve conversion rates.
Apprenticeship-Retail sales associate
ESAF Small Finance Bank
Thrissur, India
2023.05 - 2023.11
- Identified potential sales leads through market research initiatives.
- Assisted in customer onboarding by completing KYC documentation, and ensuring compliance with bank policies.
Education
Bachelor of Business Administration - Finance
St. Aloysius College, Thrissur
India 2020.07 - 2023.04
Skills
- Customer service excellence
- Team leadership and collaboration
- Document management and filing
- Negotiation expertise
- Problem-solving
- Patience and professionalism
Timeline
Senior Relationship Manager
Piramal Finance Limited
2025.02 - 2025.08
Sales Officer
ESAF Small Finance Bank
2023.11 - 2025.01
Apprenticeship-Retail sales associate
ESAF Small Finance Bank
2023.05 - 2023.11
Bachelor of Business Administration - Finance
St. Aloysius College, Thrissur
2020.07 - 2023.04