SHARON TABIRUKA
Cashier
Summary
Highly motivated and reliable in customer support services offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in offering quality services and flexible with changing business needs.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
CASHIER
MAJID ALFUTTAIM HYPERMARKET LLC
Dubai, UAE
11.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer refunds and exchanges according to established guidelines.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
Customer Service Assistant
MTN Uganda
Kampala , Uganda
06.2018 - 03.2020
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Conducted client and market surveys to identify areas of improvement.
- Answered customer questions about product availability and shipment times.
- Gathered and verified data from customers to promote marketing initiatives.
- Maintained and managed customer files and databases.
- Described products to customers and how best to care for merchandise.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided ongoing guest service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Promoted available products and services to customers during service, account management and order calls.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Surpassed sales goals through implementation of effective marketing strategies.
- Communicated professionally with colleagues, freelancers and clients.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended products to customers, thoroughly explaining details.
Education
Ordinary Level Certificate Of Education -
Light College Katikamu Senior Secondary School
Kampala Uganda 01.2008 - 10.2011
Advanced Certificate Of Education - Literature in English
Kennedy Senior Secondary School
Kampala Uganda 01.2012 - 11.2013
Skills
Strong problem solving skillsundefined
Timeline
CASHIER
MAJID ALFUTTAIM HYPERMARKET LLC
11.2020 - Current
Customer Service Assistant
MTN Uganda
06.2018 - 03.2020
Advanced Certificate Of Education - Literature in English
Kennedy Senior Secondary School
01.2012 - 11.2013
Ordinary Level Certificate Of Education -
Light College Katikamu Senior Secondary School
01.2008 - 10.2011
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