Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic
SHARON TUKAHIRWA

SHARON TUKAHIRWA

DUBAI,UNITED ARAB EMIRATES

Summary

Experienced in customer service with a strong focus on handling difficult customers and VIPs .I am skilled in reservation handling, seating arrangements, and Organising large parties, ensuring seamless operations in fast-paced environments. Proficient in using POS systems and adept at table and booking scheduling.I am a team player with excellent interactive communication skills, committed to delivering exceptional service and promptly seating guests.. Alert and observant to customer needs.I ensure track record of addressing questions and resolving complaints in professional manner, Skilled in customer service and communication, with knack for multitasking and maintaining calm under pressure. Ready to contribute to enhancing guest satisfaction and operational efficiency in my work role.

Enthusiastic Restaurant Hostess known for creating welcoming atmosphere and ensuring smooth customer flow, enhancing guest satisfaction through attentive service and quick problem-solving. Talented at managing reservations and coordinating with staff to maintain seamless operations.

Hard-working towards organisational goals and a strong team player.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work history

HOSTESS

JUMEIRAH BEACH HOTEL
DUBAI, UAE
08.2022 - Current
  • Coordinated efficiently with kitchen staff for timely food preparation.
  • Took telephone bookings accurately, reducing chances of double booking or errors.
  • Liaised with event coordinators during special events for seamless execution of duties.
  • Worked in high-pressure situations whilst maintaining composure and professionalism.

WAITRESS

BANAN BEACH HOTEL
RAS AL KHAIMAH, DUBAI
01.2022 - 06.2022
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Helped seat guests upon arrival, leading to a welcoming atmosphere.
  • Facilitated smooth operations by setting up tables and booths.
  • Enhanced dining experience through friendly interaction with customers.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Maintained cleanliness in serving and dining area for hygienic environment.
  • Delivered meals swiftly, contributing to positive dining experience for guests.
  • Arranged tables and set up linens and silverware in preparation for guests.

Education

High School Diploma - LITERATURE

BRILLIANT HIGH SCHOOL
UGANDA
01.2018 - 12.2020

Skills

  • Handling difficult customers
  • VIP handling
  • Reservation handling
  • Working in fast-paced environment
  • Organising large parties
  • Team player
  • Customer Service
  • POS Systems
  • Table and booking scheduling
  • Seating arrangements
  • Seating guests
  • Interactive communication skills
  • Promptly seating guests

Affiliations

  • Among my hobbies and interests i love reading books and writing,sprts like yoga and bowling

Timeline

HOSTESS

JUMEIRAH BEACH HOTEL
08.2022 - Current

WAITRESS

BANAN BEACH HOTEL
01.2022 - 06.2022

High School Diploma - LITERATURE

BRILLIANT HIGH SCHOOL
01.2018 - 12.2020
SHARON TUKAHIRWA