SHARON WAIRIMU
Al Rigga
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
2
2
years of professional experience
Work History
Cashier\Waitress
PAPA JOHNS
Dubai
07.2022 - Current
- Processed customer payments quickly and returned exact change and receipts.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customers' questions and provided information on store procedures or policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained work area and kept cash drawer organized.
- Conducted price checks for special orders or discounts as requested by customers.
- Worked closely with front-end staff to assist customers.
- Helped with purchases and signed customers up for rewards program.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered phone calls to assist customers with questions and orders.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Discounted purchases by scanning and redeeming coupons.
- Counted and balanced cashier drawers.
- Issued receipts, refunds, credits or change due to customers.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Used suggestive selling techniques to promote add-on sales.
- Processed sales transactions to prevent long customer wait times.
Education
Bachelor of Science - Business Administration And Management
KCA University
Kenya03-2020
High School Diploma -
Our Lady Of Lourdes High School
Kenya08-2018
Skills
- Product Recommendations
- Customer Service
- Payment Processing
- Customer Assistance
- POS Systems
- Cash Register Operation
- Drawer Balancing
- Payment Collection
- Order Taking
- Customer Relations
- Inventory Management
- Written and Verbal Communication
- Cash Management
- Records Maintenance
Languages
Swahili
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Cashier\Waitress
PAPA JOHNS
07.2022 - Current
Bachelor of Science - Business Administration And Management
KCA University
High School Diploma -
Our Lady Of Lourdes High School
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