Sharshenalieva Zarina
Hostess
Bishkek
Overview
11
11
years of professional experience
Work History
Restaurant Hostess
Raffles The Palm
Dubai
08.2022 - Current
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide menus and announce Waiter/Waitress’s name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address customers’ queries
- Assist wait staff as needed
- Handle cash
Sales Associate / Bishkek Kyrgyzstan
Sultan Hotel / Bishkek Kyrgyzstan
02.2020 - 01.2021
- Assisting guests with check-in and check-out processes
- Being responsible for new bookings
- Providing information about the hotel facilities, rates and offerings
- Answering and forwarding phone calls
- Receiving and sorting daily mail
- Meeting and greeting clients
- Arranging couriers
- Keeping the reception area tidy
- Answering and forwarding phone calls
- Screening phone calls, Company’s name, location: Decoroom (souvenir & gifts shop)
Tourist guide
Akay Travel company
Antalya
11.2017 - 10.2019
- Greet customers when entering or leaving the store
- Collect payments whether in cash or credit
- Issue receipts, refunds or change
- Sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
- Bag, box or gift-wrap packages
- Handle merchandise returns.
Guest Experience agent
Antalya
12.2017 - 09.2017
- Greeting and welcoming customers to the tour
- Informing customers about the itinerary for each tour
- Undertaking research and planning tours
- Preparing and giving presentations
- Offering sightseeing advice
- Organising and leading excursions
- Problem solving
- Translating and interpreting
- Transporting and accompanying tourists
- Shop tour
- Position:
Hostess
The" Most " Restaurant
Bishkek
05.2012 - 10.2014
- Greeting guests upon arrival and making them feel welcomed
- Administering check-ins and check-outs
- Making a reservation at the restaurant
- Providing front desk services to guests
- Delivering mail and messages
- Processing guest payments
- Coordinating with bell service and staff management
- Being a source of information to guests on various matters such as transport and restaurant advice
- Processing meal and beverage requests
- Accommodating general and unique requests
- Resolving conflict or tense situations with guests
- The Most” restaurant Bishkek / Kyrgyzstan
Education
Bachelor’s degree - Management
Kyrgyz University of Economic
01.2012 - 1 2015
Skills
0544809169
Timeline
Restaurant Hostess
Raffles The Palm
08.2022 - Current
Sales Associate / Bishkek Kyrgyzstan
Sultan Hotel / Bishkek Kyrgyzstan
02.2020 - 01.2021
Guest Experience agent
12.2017 - 09.2017
Tourist guide
Akay Travel company
11.2017 - 10.2019
Hostess
The" Most " Restaurant
05.2012 - 10.2014
Bachelor’s degree - Management
Kyrgyz University of Economic
01.2012 - 1 2015
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