Summary
Overview
Work history
Education
Skills
Languages
Custom
Certification
Accomplishments
References
Timeline
Generic
Shashank Sharma

Shashank Sharma

Dubai,UAE

Summary

Highly customer-focused hospitality professional with experience in luxury hotel operations, guest service, and front office management. Adapt at delivering five-star service standards with a warm, professional demeanour. Certified in Forbes Travel Guide standards, with strong problem-solving skills and multilingual communication abilities. Seeking to leverage my hospitality expertise and passion for customer service in a dynamic cabin crew role at Air Arabia.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Front Office Agent

Atlantis The Palm
Dubai, UAE
05.2023 - 02.2025
  • Delivered seamless check-in/checkout experiences for international guests.
  • Provided personalized service while assisting with reservations, special requests, and VIP accommodations.
  • Maintained in-depth knowledge of hotel services, ensuring a five-star guest experience.
  • Handled cash and credit transactions efficiently, ensuring accuracy and security.
  • Participated in team meetings actively contributing ideas towards improving front office operations.

Doorman

Atlantis The Palm
Dubai, UAE
05.2022 - 04.2023
  • Greeted and assisted high-profile guests, maintaining luxury hospitality standards.
  • Welcome guests on arrival and assist with their luggage.
  • Anticipate guests needs.
  • Keep up to date on all hotel services as well as VIPs and special events.
  • Be knowledgeable on external locations, attractions, and landmarks in the vicinity.
  • Project a professional manner with an emphasis on hospitality and guest service.

Bellman

ITC Kohinoor, A Luxury Collection Hotel
Hyderabad, India
02.2021 - 12.2021
  • Greet and escort arriving and departing guests to and from their accommodations.
  • Retrieve and transport guest luggage.
  • Inspect guest rooms and acquaint guests with these rooms and their features.
  • Respond to guest inquiries and requests in a timely, friendly and efficient manner.
  • Organize and store luggage, as needed, according to guidelines.
  • Assist in the maintenance, appearance and functionality of equipment.

Industrial Training

ITC Kohinoor, A Luxury Collection Hotel
Hyderabad, India
01.2020 - 06.2020
  • Assisting reception Check-in & Check-out of guest.
  • Making courtesy calls to in-house guest regarding their stay experience.
  • Providing information and demonstrating knowledge of all hotel facilities and services.
  • Working in all areas of food & beverage division including Bar, Restaurants, Room service, conference, and events.
  • Taking & delivering orders to guest.

Education

Industrial Training - Core departments.

ITC Kohinoor, A Luxury Collection Hotel
03.2018 - 06.2018

Bachelor Of Hotel Management - Hospitality and hotel administration

Institute Of Hotel Management
07.2017 - 12.2021

Skills

  • Exceptional customer service & guest relations
  • Forbes travel guide standards & luxury hospitality standards
  • Positive attitude
  • Multitasking & problem-solving
  • Strong communication & interpersonal skills
  • Safety & emergency handling(Basic Fire Safety & First Aid certified)
  • Fluent in English & Hindi

Languages

English
Hindi

Custom

01/01/20, 06/30/20, ITC Kohinoor, A Luxury Collection Hotel, Hyderabad, India, Assisting reception Check-in & Check-out of guest., Making courtesy calls to in-house guest regarding their stay experience., Providing information and demonstrating knowledge of all hotel facilities and services., Working in all areas of food & beverage division including Bar, Restaurants, Room service, conference, and events., Taking & delivering orders to guest.

Certification

  • FORBES TRAVEL GUIDE CERTIFICATION(2023)- 5 Star Resort Certification.
  • BASIC FIRE SAFETY & FIRST AID CERTIFIED.

Accomplishments

  • BEST COLLEAGUE OF THE QUARTER(July 2022)- Recognized for outstanding service.
  • STATE-LEVEL CRICKET PLAYER, INDIA.

References

References available upon request.

Timeline

Front Office Agent

Atlantis The Palm
05.2023 - 02.2025

Doorman

Atlantis The Palm
05.2022 - 04.2023

Bellman

ITC Kohinoor, A Luxury Collection Hotel
02.2021 - 12.2021

Industrial Training

ITC Kohinoor, A Luxury Collection Hotel
01.2020 - 06.2020

Industrial Training - Core departments.

ITC Kohinoor, A Luxury Collection Hotel
03.2018 - 06.2018

Bachelor Of Hotel Management - Hospitality and hotel administration

Institute Of Hotel Management
07.2017 - 12.2021

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Shashank Sharma