Shashi Kumar {Warehouse Associate}

Responsible

• Maintain proper storage and inventory in warehouse
• Handle packing, labeling, wrapping, and shipping processes
• Preparing shipments for dispatch, ensuring accuracy and completeness of documentation
• Coordinating with shipping companies or carriers to schedule pickups and deliveries
• Assisting in the organization and management of inventory, including stocking and organizing warehouse space
• Collaborating with team members to ensure efficient workflow and timely completion of tasks.
• Handling inquiries and concerns related to shipments or deliveries promptly and professionally

Representing the company in a courteous and professional manner at all times

• Received incoming shipments and checked for accuracy against purchase orders.
• Compared merchandise invoices to items actually received.
• Packaged items with appropriate materials to prevent damage during shipping.

• Led a team responsible for cash custody.
• Schedule shifts, assign tasks, and monitor performance to maintain efficient operations.
• Maintained accurate records of all cash transactions and deposits.
• Prepared daily bank deposit slips for verification by management.
• Collect the payments through cash, cheque, and credit cards.
• Delivery of imported goods and collection goods for export purpose goods define as gold & Diamond jewellery, Other High valuable Items.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.