SHASHIKA IMESH SENEVIRATHNA
Dubai,UAE
Summary
Experienced in housekeeping and retail operations, demonstrating proficiency in Microsoft Office and expertise in cost reduction methods. Skilled in maintaining store cleanliness, handling electronic funds transfers, and resolving customer queries efficiently. Dependable and reliable with a strong background in goods receiving, merchandise promotion, and point of sale operations. Committed to enhancing operational efficiency and contributing to a positive customer experience.
Overview
5
5
years of professional experience
Work History
Housekeeping Officer
HILLDALE RETREAT (PRIVATE) LIMITED
Nuwara Elliya, LABOOKELLIE, Sri Lanka
11.2023 - 02.2025
- Assisted during special events and large-scale operations ensuring smooth running of activities.
- Responded promptly and effectively to emergencies using established protocols.
- attention to detail, and commitment to maintaining high cleanliness standards were evident from the start
- ensuring the comfort and satisfaction of our guests by maintaining exceptional housekeeping standards
- professionalism, teamwork, and strong work ethic made him a valued member of our team
- Managed public relations duties to provide positive and accurate narratives.
- Ensured safety measures whilst handling hazardous cleaning chemicals.
- Improved room appeal through strategic arrangement of furnishings and decoratives.
- Reported any maintenance issues immediately, preventing further damage or discomfort.
- Collaborated closely with front desk staff for efficient room allocations.
- Promoted a clean environment with daily vacuuming of all rooms.
- Restocked essential supplies timely to avoid guest inconvenience.
- Observed utmost discretion whilst entering or working in occupied rooms, respecting guests' privacy.
CASHIER AND ACCOUNTANT
Softlogic
Welimada, Sri Lanka
04.2020 - 06.2023
- Packaged customer items carefully, ensuing merchandise safety.
- Maintained clean and organised workspace to ensure efficient service.
- Used Point of Sale system efficiently, speeding up transactions.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Processed payments swiftly for improved customer experience.
- Communicated product information to customers, driving informed purchases.
- Handled high volumes of transactions during holiday seasons efficiently.
- Provided administrative support to the finance team for seamless operations.
- Liaised with clients regarding overdue payments, facilitated swift resolution of issues.
Floor assistant
Cargilles Food City
Colommbo, Sri Lanka
01.2020 - 04.2020
- Ensured customer satisfaction by providing excellent customer service.
- Performed price checks for accurate billing at check-out counters.
- Upheld health and safety regulations in all tasks, promoting safe work environment.
- Safeguarded store from thefts by vigilant monitoring of the selling floor.
- Helped maintain an orderly queuing system at checkout counters, improving customer flow efficiency during peak hours.
Education
Certificate Level - Hotel Housekeeping
Sri Lanka Institute of Tourism & Hotel Management
Sri Lanka 01.2024 - 06.2024
Skills
- Microsoft Office proficiency
- Housekeeping cost reduction methods
- Housekeeping capabilities
- Housekeeping tasks
- Shop floor housekeeping
- Point of sale operation
- Dependability and reliability
- Electronic funds transfer handling
- Sale tag placement
- Refund issuing
- Queries resolution
- Store cleanliness maintenance
- Goods receiving experience
- Merchandise promotion
Languages
English
Advanced
Sinhala
Beginner
Affiliations
- Play Cricket & Volly Ball
Timeline
Certificate Level - Hotel Housekeeping
Sri Lanka Institute of Tourism & Hotel Management
01.2024 - 06.2024
Housekeeping Officer
HILLDALE RETREAT (PRIVATE) LIMITED
11.2023 - 02.2025
CASHIER AND ACCOUNTANT
Softlogic
04.2020 - 06.2023
Floor assistant
Cargilles Food City
01.2020 - 04.2020
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