Shashwat Palariya
Dubai
Summary
Dynamic Food and Beverage Team Leader with a proven track record in guest relations management and extensive wine knowledge developed through experience at JA Resorts & Hotels. Successfully spearheaded initiatives that elevated dining experiences and boosted revenue through strategic upselling techniques. Recognized for fostering a collaborative team environment while upholding exceptional service standards, resulting in enhanced restaurant profitability and increased customer satisfaction. Committed to delivering memorable dining experiences that resonate with guests and drive business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
JA Resorts & Hotels
Dubai, United Arab Emirates
09.2023 - Current
- Supervised day-to-day operations of food and beverage department, ensuring high service standards and guest satisfaction.
- Led and managed team of X employees, providing training, scheduling shifts, and performance evaluations to ensure smooth service delivery.
- Ensured compliance with health, safety, and sanitation regulations, implementing best practices to maintain a safe and clean working environment.
- Assisted in menu development and pricing strategies, analyzing customer preferences and seasonal trends to enhance profitability.
Head Waiter
JA Resorts & Hotels
Dubai, United Arab Emirates
01.2022 - 08.2023
- Led and supervised team of food and beverage staff to ensure efficient operations and high-quality customer service.
- Ensured timely and accurate service by overseeing food preparation, presentation, and delivery, adhering to brand and quality standards.
- Handled guest inquiries and complaints, offering immediate resolutions to improve customer experiences and satisfaction.
Restaurant Waiter
Park Hyatt Hyderabad
Hyderabad, Telangana
11.2020 - 12.2021
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs
- Supported needs of 25 person wait staff who attended to specific needs of countless customers daily for Buffet restaurant with social relevancy and intentionality.
Education
Diploma in Hotel Management - Hotel Management
Amrapali Group of Institute
LamachourIntermediate - Commerce
Institute of Open Schooling
HaldwaniHigh School - Science Education
Mnemonic Convent Sr Sec School
LamachourSkills
- Team Leadership and Supervision
- Staff Training and Development
- Attention to Detail
- Service Standards
- Customer Satisfaction
- Cost Control and Budgeting
Languages
English
Excellent
Hindi
Excellent
Certification
On job training for 1 year (Park hyatt hyderabad)
Got certificate of employee of the month in (IRD Park hyatt hyderabad)
Supervisor development program (JA resorts and hotel)
Personal Information
Achievements
- Secured the opportunity to participate in COP 28, contributing to significant initiatives at Dubai Expo City.
- Played a pivotal role in the inaugural Untold event in Dubai, aiding its successful debut.
- Involved in the execution of the Elrow event, enhancing the entertainment scene in Dubai.
Certifications
12-2019
Timeline
Food and Beverage Supervisor
JA Resorts & Hotels
09.2023 - Current
Head Waiter
JA Resorts & Hotels
01.2022 - 08.2023
Restaurant Waiter
Park Hyatt Hyderabad
11.2020 - 12.2021
Diploma in Hotel Management - Hotel Management
Amrapali Group of Institute
Intermediate - Commerce
Institute of Open Schooling
High School - Science Education
Mnemonic Convent Sr Sec School