Shatha Rammaha
Amman,Jordan
Summary
Experienced travel professional with a strong background in risk assessment, itinerary development, and destination knowledge. Demonstrates exceptional customer service excellence and interpersonal communication skills. Proficient in tour planning and vendor coordination, ensuring seamless travel experiences. Committed to leveraging expertise to enhance client satisfaction and operational efficiency.
Seasoned professional in travel and tourism management, skilled in coordinating all aspects of tours. Bringing forth innovative ideas to improve customer satisfaction and enhance tour experiences. Keen focus on operational efficiency, planning logistics, and managing budgets. Highly skilled in fostering positive relationships with clients, vendors, and staff to ensure smooth tour operations.
Overview
9
9
years of professional experience
2002
2002
years of post-secondary education
Work History
Tour Coordinator
Abercrombie & Kent Jordan for Travel
Amman , Jordan
05.2008 - 01.2013
- Organized and coordinated customized travel itineraries.
- Managed logistics, bookings, and customer requirements.
- Collaborated with vendors to ensure high-quality travel experiences.
- Resolved logistical issues promptly, minimizing disruption to planned activities.
- Increased tour popularity through creative marketing strategies.
Reservation Supervisor
Adonis for Travel & Tourism
Amman, Jordan
11.2004 - 04.2008
- Managed hotel and flight reservations for clients.
- Coordinated with travel agencies and service providers.
- Supervised the reservations team to ensure smooth operations.
- Developed promotional strategies to attract more customers.
- Ensured seamless guest check-in and check-out procedures, improving guest experience.
Administrative assistant
Afaq Al Mustaqbal for Trade
Amman, Jordan
04.2004 - 11.2004
- Managed front desk duties to ensure smooth operation of reception area.
- Improved customer satisfaction through prompt response to email and phone queries.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Supported accurate record-keeping with proficient data entry skills.
Education
Diploma - Accounting
Islamic Society College
Jordan Skills
- Risk assessment
- Itinerary development
- Destination knowledge
- Customer service excellence
- Interpersonal communication
- Tour planning
- Vendor coordination
Languages
Arabic
Native
English
Intermediate (B1)
Timeline
Tour Coordinator
Abercrombie & Kent Jordan for Travel
05.2008 - 01.2013
Reservation Supervisor
Adonis for Travel & Tourism
11.2004 - 04.2008
Administrative assistant
Afaq Al Mustaqbal for Trade
04.2004 - 11.2004
Diploma - Accounting
Islamic Society College
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