Shawkath Alam

Implemented policies to reduce cost and eliminate waste.
Assessed areas of service concern and developed improvement plans.
Developed productive relationships with key account holders.
Designed employee motivation strategies and contests.
Reviewed and renegotiated key contracts.

Progressed through various purchasing, warehousing and leadership roles.
Negotiated and finalized contracts. Analyzed sales statistics.
Established clear lines of communication between business and clients.
Maximized operational effectiveness across territory.

Maintained productive relationships with vendors.

Supervise and co-ordinate the activities of staff members.

Assign workers to duties and prepare work schedules.

Hire and train staff.

Maintain specified inventory and order merchandise.

Resolve problems that arise, such as customer complaints and supply shortages.

Sell merchandise to customers.

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Provided primary customer support to internal and external customers in fast-paced environment.

Cultivated customer loyalty, promoted repeat customers and improved sales.

Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.

Educated customers on promotions to enhance sales.

Responded to customer requests for products, services and company information.

Consulted with outside parties to resolve discrepancies and create effective solutions. Communicated with vendors

Regarding back order availability, future inventory and special orders.