Shawn Frankey David
Dubai,United Arab Emirates
Summary
Experienced professional in school transportation management, customer service, airport operations, and hospital administration. Led teams and managed operations while ensuring safety and compliance. Strong communicator with expertise in coordinating with diverse stakeholders to deliver efficient, high-quality service.
Overview
4
4
Languages
10
10
years of professional experience
Work history
Service Delivery Executive (Operations)
STS- Group (Gems Education)
Dubai, United Arab Emirates
2024.08 - Current
Senior Customer Care Associate
Aster Hospital
Dubai, United Arab Emirates
2022.03 - 2024.08
- Managed front desk customer service and coordinated crowd flow on the floor.
- Ensured all patients and relatives are attended to promptly and cared for in a timely.
- Handled complaints submitted online and in person, ensuring proper follow‑up and resolution.
- Processed billing, completed patient registrations, and supported front‑office administrative tasks.
- Coordinated with insurance providers to secure approvals efficiently.
- Managed roster planning for all customer service staff for daily operations.
Customer service executive
IndiGo Airline
Nagpur, Mumbai, India
2017.06 - 2021.11
- Managed customer service operations at check‑in counters, boarding gates, and arrivals.
- Arrival Supervisor for missing and damaged baggage, providing end‑to‑end bag tracking, delivery coordination, and damage‑case management.
- Coordinated with all stations across the airline’s network to resolve passenger, baggage, and operational matters.
- Oversaw check‑in counter and boarding gate operations to ensure smooth passenger flow and on‑time departures.
Customer Relations Manager
BMW Munich Motors, Mandhan Motors
Nagpur, India
2016.07 - 2017.06
- Maintained strong client relationships and built trust by consistently delivering high‑quality service.
- Met and assisted clients visiting the showroom for vehicle servicing or to address any service-related concerns.
- Handled incoming calls and provided effective resolution to client concerns.
Education
Bachelor of Commerce - Accounting and Business Management
Hislop College
India, Nagpur 2001.04 -
Skills
- Customer service delivery
- Leadership & Team Coordination
- Staff Development
- Ethical governance
- Ethics and sustainability
- Executive presentation
- Operational Efficiency
- Persuasion and Convincing Skills
- Client Relationship Building
Languages
English
Native
Hindi
Fluent
Punjabi
Intermediate
Marathi
Intermediate
Affiliations
- Religious History Books
- Traveling
Timeline
Service Delivery Executive (Operations)
STS- Group (Gems Education)
2024.08 - Current
Senior Customer Care Associate
Aster Hospital
2022.03 - 2024.08
Customer service executive
IndiGo Airline
2017.06 - 2021.11
Customer Relations Manager
BMW Munich Motors, Mandhan Motors
2016.07 - 2017.06
Bachelor of Commerce - Accounting and Business Management
Hislop College
2001.04 -