Shayan Nawaz Khan
Dubai (Current City Till 27th Nov), Villa Lantana 1, Al Barsha South 2
Summary
I am a skilled Business Administrator and experienced Supply Chain professional with strong leadership and interpersonal abilities. My background includes proficiency in customer relationship management, data collection, analysis, and effective management reporting. I am actively seeking a challenging role in the UAE within a dynamic and growth-oriented organization, where I can apply my skills to their fullest extent
Overview
4
4
years of professional experience
Work History
Lead Logistics Executive Partner
AP Moller Maersk
10.2021 - Current
- Worked with internal and external partners to meet customers' complex needs while adhering to state, national and international constraints and guidelines.
- Managing various stakeholders is a critical aspect of my role, encompassing interaction with a diverse range of parties, including global clients, local shippers, warehouse teams, carrier teams, regional teams, and program management teams.
- I have organized supplier onboarding sessions and conducted workshops to ensure their alignment with crucial Standard Operating Procedures (SOPs)
- Managed exception handling to support destination teams and effectively addressed customer queries
- Managed exception handling to support destination teams and effectively addressed customer queries
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Promoted brand at industry events and through ongoing networking efforts.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Providing monthly Key Performance Indicator (KPI) reports is a routine aspect of my responsibilities, involving communication with internal Program Managers and presenting these reports to our customers.
- Managed exception handling to support destination teams and effectively addressed customer queries
- Supervised logistics functions and operations.
Sales development executive
Abu Dawood Pakistan
01.2021 - 09.2021
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Assessed customer needs and developed customized solutions to drive sales.
- Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
- Conducted market research to discover new leads, opportunities and messaging.
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Customer Operations Specialist
Shell Pakistan Limited
01.2020 - 01.2021
- Developed and updated databases to handle customer data.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented and developed customer service training processes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Project Trainee
Reckitt Benckiser Pakistan
08.2020 - 10.2020
- Assisted in Data Gathering and analyzing data for warehouse waste management project, Detention and Demurrage cost in supply services
Education
BBA Honors (Supply chain) -
Institute Of Business Management
Nixor College -
Cambridge GCE
Skills
- Customer Service
- Customer Engagement
- Vendor Relationship Management
- Service and Supply Support
- Shipment Coordination
- Continuous Improvement Projects
- Supply chain Planning
- Operations Management
- Logistics Management
- Microsoft Excel
- SAP (Beginner)
- IBM Mods and GD
- Stake-holder Management
Languages
English
Urdu
References
00971566821213, Bilalbaig@hotmail.com, Unilever / Category Head +92 3360082144, Salman.raza@lns.maersk.com, Maersk / CI
Timeline
Lead Logistics Executive Partner
AP Moller Maersk
10.2021 - Current
Sales development executive
Abu Dawood Pakistan
01.2021 - 09.2021
Project Trainee
Reckitt Benckiser Pakistan
08.2020 - 10.2020
Customer Operations Specialist
Shell Pakistan Limited
01.2020 - 01.2021
BBA Honors (Supply chain) -
Institute Of Business Management
Nixor College -
Cambridge GCE
Similar Profiles
Praveen ParthasarathyPraveen Parthasarathy
BUSINESS DEVELOPMENT MANAGER, MEA Region at Maersk Training India Pvt Ltd (AP Moller Maersk Group)BUSINESS DEVELOPMENT MANAGER, MEA Region at Maersk Training India Pvt Ltd (AP Moller Maersk Group)
Grant MorrisonGrant Morrison
Director, Head of Category Management at AP Moller Maersk (APMT)Director, Head of Category Management at AP Moller Maersk (APMT)
Ghazanfar Ali KhanGhazanfar Ali Khan
Admin and Security Manager at AP Moller, MaerskAdmin and Security Manager at AP Moller, Maersk