Shaymaa Badr
Duabi
Summary
Detailed Sales Consultant well-known for providing persuasive product demonstrations and convincing leads to make purchases. Reliable, quick-paced and team-orientated. Dedicated and driven to excel in sales-driven role.
Overview
13
13
years of professional experience
Work History
Beauty Therapist ( Aesthetic Diploma )
The Nordic International Beauty & Training Centre
06.2023 - Current
- Exfoliation.
- Understanding Skin rejuvenation.
- Effects, benefits, and contra-indications.
- Customizing treatments.
- Maintenance & home care.
- Aftercare treatment
Senior Sales Representative
Ageless Medical Center
06.2022 - Current
- Generated sales by prospecting leads, cold calling and closing deals.
- Created sales and revenue-generating opportunities in new markets to improve profit margins.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Shared comprehensive brand and product knowledge to maximize sales.
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
Clinic Coordinator
Beverly Hills Specialty center
01.2021 - 06.2022
- Coordinating patient care plans by liaising with all necessary care providers and medical professions to ensure patient needs are met.
- Use computer software to admit and discharge patients, coordinate follow-up appointments and refer patients to specialists as needed
- Mastermind ways to improve the quality of patient care provided by the facility
- Works to create efficient systems and workflows within the clinic
- Collect and input patient data, insurance information and financial information into computer system.
- Manage the clinic budget and ensure that the facility is well-equipped to provide top of the line service while remaining mindful of the bottom line.
Sales Representative
Falcon Luxury Travel DMCC
05.2018 - 12.2020
- Provide pricing information to customers regarding specific products.
- Create itineraries, booked travel, and managed expenses for customers.
- Check flights, hotels, tours and transfer rates and provide clients with a good offers.
- Resolve customer complaints to reduce the amount of refunds being made and retain customers who were thinking of leaving.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Customer Service Agent
Nirvana Travel
03.2015 - 01.2018
- Acted as first point of contact for customer issues and queries, resolving effectively and efficiently.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Provided primary support to internal and external customers, meeting demands of fast-paced call centre environments.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Produced monthly customer satisfaction reports, facilitating targeted process adaptations.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Data Entry
Vodafone EG
07.2013 - 02.2015
- Maintains database by entering new and updated customer and account information.
- Prepares source data for computer entry by compiling and sorting information.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data
Receptionist
Administrative Prosecution Authority
10.2010 - 06.2013
- Maintains security and telecommunications system.
Informs visitors by answering or referring inquiries. - Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Directed clients to personnel to address concerns, resolve complaints or answer account-related questions.
Education
Diploma of Higher Education - Human Resources
Alexandria University
Alexandria06.2017
Certificate of Higher Education - Accounting
Tanta University
Tanta05.2010
Skills
Communication Skills
Ability to Use "Positive Language"
Time Management Skills
Ability to "Read" Customers
Problem solving strength
Complaint handling
Languages
English
Advanced
C1
Arabic
Bilingual or Proficient (C2)
Timeline
Beauty Therapist ( Aesthetic Diploma )
The Nordic International Beauty & Training Centre
06.2023 - Current
Senior Sales Representative
Ageless Medical Center
06.2022 - Current
Clinic Coordinator
Beverly Hills Specialty center
01.2021 - 06.2022
Sales Representative
Falcon Luxury Travel DMCC
05.2018 - 12.2020
Customer Service Agent
Nirvana Travel
03.2015 - 01.2018
Data Entry
Vodafone EG
07.2013 - 02.2015
Receptionist
Administrative Prosecution Authority
10.2010 - 06.2013
Diploma of Higher Education - Human Resources
Alexandria University
Certificate of Higher Education - Accounting
Tanta University
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