Shaymaa Badr
Duabi
Summary
Detailed Sales Consultant well-known for providing persuasive product demonstrations and convincing leads to make purchases. Reliable, quick-paced and team-orientated. Dedicated and driven to excel in sales-driven role.
Overview
13
13
years of professional experience
Work History
Beauty Therapist ( Aesthetic Diploma )
The Nordic International Beauty & Training Centre
2023.06 - Current
- Exfoliation.
- Understanding Skin rejuvenation.
- Effects, benefits, and contra-indications.
- Customizing treatments.
- Maintenance & home care.
- Aftercare treatment
Senior Sales Representative
Ageless Medical Center
2022.06 - Current
- Generated sales by prospecting leads, cold calling and closing deals.
- Created sales and revenue-generating opportunities in new markets to improve profit margins.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Shared comprehensive brand and product knowledge to maximize sales.
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
Clinic Coordinator
Beverly Hills Specialty center
2021.01 - 2022.06
- Coordinating patient care plans by liaising with all necessary care providers and medical professions to ensure patient needs are met.
- Use computer software to admit and discharge patients, coordinate follow-up appointments and refer patients to specialists as needed
- Mastermind ways to improve the quality of patient care provided by the facility
- Works to create efficient systems and workflows within the clinic
- Collect and input patient data, insurance information and financial information into computer system.
- Manage the clinic budget and ensure that the facility is well-equipped to provide top of the line service while remaining mindful of the bottom line.
Sales Representative
Falcon Luxury Travel DMCC
2018.05 - 2020.12
- Provide pricing information to customers regarding specific products.
- Create itineraries, booked travel, and managed expenses for customers.
- Check flights, hotels, tours and transfer rates and provide clients with a good offers.
- Resolve customer complaints to reduce the amount of refunds being made and retain customers who were thinking of leaving.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Customer Service Agent
Nirvana Travel
2015.03 - 2018.01
- Acted as first point of contact for customer issues and queries, resolving effectively and efficiently.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Provided primary support to internal and external customers, meeting demands of fast-paced call centre environments.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Produced monthly customer satisfaction reports, facilitating targeted process adaptations.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Data Entry
Vodafone EG
2013.07 - 2015.02
- Maintains database by entering new and updated customer and account information.
- Prepares source data for computer entry by compiling and sorting information.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data
Receptionist
Administrative Prosecution Authority
2010.10 - 2013.06
- Maintains security and telecommunications system.
Informs visitors by answering or referring inquiries. - Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Directed clients to personnel to address concerns, resolve complaints or answer account-related questions.
Education
Diploma of Higher Education - Human Resources
Alexandria University
Alexandria06.2017
Certificate of Higher Education - Accounting
Tanta University
Tanta05.2010
Skills
• Communication Skills
• Ability to Use "Positive Language"
• Time Management Skills
• Ability to "Read" Customers
• Problem solving strength
• Complaint handling
Languages
English
Advanced
C1
Arabic
Bilingual or Proficient (C2)
Timeline
Beauty Therapist ( Aesthetic Diploma )
The Nordic International Beauty & Training Centre
2023.06 - Current
Senior Sales Representative
Ageless Medical Center
2022.06 - Current
Clinic Coordinator
Beverly Hills Specialty center
2021.01 - 2022.06
Sales Representative
Falcon Luxury Travel DMCC
2018.05 - 2020.12
Customer Service Agent
Nirvana Travel
2015.03 - 2018.01
Data Entry
Vodafone EG
2013.07 - 2015.02
Receptionist
Administrative Prosecution Authority
2010.10 - 2013.06
Diploma of Higher Education - Human Resources
Alexandria University
Certificate of Higher Education - Accounting
Tanta University
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