Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Shaymaa Refaei

Executive Assistant & Follow Up Manager
Dubai , Barsha 1st
Shaymaa Refaei

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Overview

20
years of professional experience
2
Languages

Work History

Lasetech Drug Store
Dubai

MD Executive Assistant and HR Manager
02.2023 - Current

Job overview

  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Updated and maintained confidential databases and records.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Developed and maintained automated alert systems for important deadlines.

CFC FEED and Chemicals
Cairo - Dubai

CEO Executive Assistant and Follow Up Manager
08.2022 - 12.2022

Job overview

  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
  • Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
  • Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.

Daltex Development
Cairo - Dubai

CEO Personal Assistant
01.2018 - 08.2022

Job overview

  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Established foundational processes for business operations.
  • Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
  • Procured and coordinated new resources to achieve sales targets within optimal timeframes.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Represented organization at industry conferences and events.
  • Managed financial, operational and human resources to optimize business performance.

Arabia Group for Real Estate
Cairo

Executive Assistant to the Chairman
03.2016 - 03.2017

Job overview

  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Answered high volume of phone calls and email inquiries.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Wrote reports, executive summaries and newsletters.
  • Created and managed office systems to efficiently deal with documentation.

Sxy's

Fashion Designer
03.2013 - 01.2016

Job overview

  • Sketched artistic and fresh designs for consideration.
  • Clearly communicated design revisions to members of fashion design team.
  • Used drawing,and draping techniques to develop ideas and communicate strategies to others.
  • Participated in trade shows to showcase garments and attract buyers.
  • Developed seasonal and brand style guides to promote organization.
  • Collaborated with stylists and photographers to create creative fashion campaigns.
  • Collaborated with textile designers, patternmaker and sample makers to bring designs to life and meet target market needs.
  • Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
  • Followed market trends and research to establish innovative product offerings for consumers.
  • Conducted fittings and adjusted designs to produce comfortable and appealing final products for clients.

Qebaa for Construction.
Cairo

CEO Office Manager
12.2011 - 01.2013

Job overview

  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Organize and coordinate office operations.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Provided backup to front desk to step in to assist with various tasks

Horizon FCB Advertising Agancy
Cairo

Account Executive and Traffic Manager
10.2003 - 11.2011

Job overview

  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Gathered information from clients to secure accounts, verify payment and identify special requirements.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Created and executed account strategies to translate organizational goals into client activities.
  • Coordinate between Client and Designers.
  • Distributed marketing materials to existing and prospective clients to promote products and services.

Education

Manarat Jeddah
Jeddah

University Overview

6 Of October University
Egypt

Mass Communications Bachelor from PR And Advertising
04.2001

University Overview

Skills

    Advanced MS Office Suite

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Interests

Travel , Reading and Hiking

Timeline

MD Executive Assistant and HR Manager
Lasetech Drug Store
02.2023 - Current
CEO Executive Assistant and Follow Up Manager
CFC FEED and Chemicals
08.2022 - 12.2022
CEO Personal Assistant
Daltex Development
01.2018 - 08.2022
Executive Assistant to the Chairman
Arabia Group for Real Estate
03.2016 - 03.2017
Fashion Designer
Sxy's
03.2013 - 01.2016
CEO Office Manager
Qebaa for Construction.
12.2011 - 01.2013
Account Executive and Traffic Manager
Horizon FCB Advertising Agancy
10.2003 - 11.2011
6 Of October University
Mass Communications Bachelor from PR And Advertising
04.2001
Manarat Jeddah
Shaymaa RefaeiExecutive Assistant & Follow Up Manager