Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteering
PROJECTS
TOOLS & TECHNOLOGIES (selected)
ADDITIONAL
Timeline
Generic
SHAYNE DACOSTA

SHAYNE DACOSTA

Dubai

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.


Self-motivated Developer adds high level of experience over more than 3 years collaborating and working on multiple web-based projects. Passionate, hardworking coder with penchant for developing customized interfaces that factor in unique demands for accessibility, reachability and security. Organized approach to meeting multiple, concurrent deadlines. Pulls from active knowledge of current technology landscape to promote best practices in web design.



Overview

3
3
years of professional experience
1
1
Certification

Work History

E-COMMERCE STORE DEVELOPER & TECHNICAL SUPPORT

Ecomm Sharks / AI Store Builder
11.2023 - 06.2025
  • Built and launched 60 e-commerce stores (28 Shopify, 32 Wix); configured hosting, domains, Stripe & PayPal, and apps (DSers, PageFly, GemPages, Judge.me, Loox, Klaviyo, Omnisend).
  • Reduced average store build time by 35% (10 days → 6.5 days) using standardized templates and automated workflows (ChatGPT prompts + Make.com/Zapier).
  • Implemented Make.com/Zapier automations for order emails, CRM updates and fulfillment tracking, saving ~15 - 20 hours/week per client and reducing manual admin by ~40%.
  • Troubleshot themes, app integrations and APIs; maintained 98% average client uptime across 90-day monitoring windows (Shopify status dashboard, internal logs).
  • Collaborated with designers & marketers on analytics and CRO; contributed to client revenue reported at USD 90,000+ (approx. INR 74.4 lakh).
  • Remote
  • Contract / Full-time - 40+ hrs/week

FREELANCE AI SYSTEMS INTEGRATOR / TECHNICAL SUPPORT

Clicksystems.io
06.2022 - 06.2024
  • Designed and deployed 28 Make.com/Zapier automation workflows across 7 agency clients to sync Airtable, GoHighLevel, Google Sheets, Notion, Gmail, Slack, Stripe and Google Drive.
  • Reduced manual operations by ~40% per client (saving ~15 - 20 hours/week) measured via ClickUp task logs and Notion operational logs.
  • Resolved 120+ API and data synchronization incidents (webhooks, authentication, schema mismatches); implemented retry/error-handling patterns that increased automation uptime from 93% → 99% (Make.com logs, UptimeRobot, Google Apps Script monitoring; 90-day post-deployment tracking).
  • Created troubleshooting runbooks and documented resolution protocols, reducing recurring tickets by ~30% and lowering support response times.
  • Trained 10+ non-technical users on workflows and troubleshooting to increase self-service and reduce ticket volume.
  • Remote
  • Part-time - 15 - 20 hrs/week

Education

Bachelor of Science - Information Technology

University of Mumbai
Mumbai
05.2022

Skills

Core IT Skills

Windows 10/11 Administration & Troubleshooting

Microsoft 365 & Active Directory Management

Remote Desktop Support (RDP, AnyDesk, TeamViewer)

Networking: LAN/WAN, DHCP, DNS, VPN Diagnostics

Ticketing Systems: Freshdesk, Zendesk, ClickUp

Documentation, SOPs & Runbooks

Automation & Integration

Makecom (Integromat) & Zapier Workflow Automation

API Integrations, Webhooks & JSON Data Handling

SQL (MySQL, PostgreSQL) — Querying & Reporting

Python & PowerShell Scripting (Automation Basics)

AI Engineering & Software Development

GPT-powered AI Agents (Chat, Email, Voice, Workflow Bots)

RetellAI Voice Agent Integration

Python Backend Development (FastAPI/Flask)

Building AI-Driven Business Systems (CRM, Support, Lead Qualification)

Git/GitHub Version Control & CI/CD Basics

Deploying Applications to Vercel / Render / AWS

Certification

  • IBM Data Engineering Professional Certificate - Coursera (In progress)
  • Google IT Support Professional Certificate - Coursera (In progress)
  • Automation Specialist - Make.com / Zapier (Completed) - candidate can provide verification URL/ID

Languages

English (Fluent)
Hindi (Fluent)

Volunteering

Secreatary of St Blaise Youth Council



PROJECTS

AI SMS Lead Revival - Personal (In progress, 2025), Building an SMS automation to revive dormant leads by integrating CRM data, templated messages and delivery monitoring; currently in testing and early deployment., Automated Time Table Generator - University of Mumbai - 2021-08 - 2022-02, Developed a Windows-based scheduling application to automate academic timetables with faculty, room and subject constraints., Designed a relational database schema that improved data integrity and reduced manual scheduling effort by ~85%.

TOOLS & TECHNOLOGIES (selected)

Make.com (Integromat), Zapier, Google Apps Script, Airtable, GoHighLevel, Google Workspace, Microsoft 365, Active Directory, Shopify (DSers, PageFly, GemPages, Judge.me, Loox, Klaviyo, Omnisend), Wix, ClickFunnels 2.0, Stripe, PayPal, UptimeRobot, ClickUp, Notion, Freshdesk, Zendesk, MySQL, PostgreSQL (basics), Python (intro), PowerShell (basic), AWS EC2 (fundamentals), DigitalOcean, Cloudflare DNS

ADDITIONAL

  • Leadership: Head of IT & Games - College Fest “Clairvoyance”; Youth Secretary - St. Blaise Church
  • Availability: Immediate. Open to IT Support / Technical Support / Systems Specialist roles in Dubai, UAE. UAE work authorization/visa: to be confirmed by candidate.

Timeline

E-COMMERCE STORE DEVELOPER & TECHNICAL SUPPORT

Ecomm Sharks / AI Store Builder
11.2023 - 06.2025

FREELANCE AI SYSTEMS INTEGRATOR / TECHNICAL SUPPORT

Clicksystems.io
06.2022 - 06.2024

Bachelor of Science - Information Technology

University of Mumbai

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SHAYNE DACOSTA