SHAYON DAS

Supported daily team operations in absence of Team Leader.

• Managed inbound and outbound calls, generated sales through cold calling, and provided excellent customer support.
• Built and maintained strong client relationships, conducted customer reactivation, and gathered customer feedback to improve service.
• Utilized CRM systems to manage customer records, track customer status, document interactions, and support follow-ups.
• Achieved sales targets while ensuring a positive customer experience.
• Supported daily team operations and oversaw the team during the Team Leader's absence.

• Respond to customer inquiries via live chat in a timely and professional manner
• Assist customers with issues related to their accounts and payments
• Help customers navigate the platform and complete transactions
• Escalate and raise tickets to the relevant department regarding customer issues
• Maintain quality parameters and follow SOPs
• Wrap up chat sessions with the appropriate tags to ensure accurate record-keeping and follow-up
• Ensure customer satisfaction by following up on resolved issues
• Share insights and effective workarounds with team members

• Conduct outbound calls to potential customers to promote services provided by the company
• Identify customer needs and provide relevant product information
• Handling cold calls, engage prospects in meaningful conversations to create interest and generate leads
• Maintain accurate records of customer interactions and sales activities
• Collaborate with sales teams to coordinate efforts and optimize results
• Meet or exceed weekly and monthly sales targets
• Continuously improve sales techniques through training and feedback

• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience
• Collaborated with team members to maintain a well-organized and visually appealing store environment
• Utilized communication and interpersonal skills to build rapport with customers and promote brand loyalty