Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic
Shaza Alkhalil

Shaza Alkhalil

Abu Dhabi,UAE

Summary

Experienced sale associate with strong retail background and experience in customer service, offering strong interpersonal skills and customer-focused approach. Knowledgeable about basic sales techniques, communication, and teamwork. Enthusiastic about learning and contributing to team environment. Ready to use and develop skills in customer service, sales, and problem-solving in Sale Associate role.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Beauty advisor, Sale Associate

Apparel Group/ Rituals
Abu Dhabi, UAE
12.2023 - Current
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Completed administrative tasks such as generating daily sale reports.
  • Communicated with potential and existing customers in-person, over telephone and via webchat.
  • Collaborated with team members to achieve monthly targets.

Sale associate

MAGILLA GROUP
DAMASCUS, SYRIA
11.2021 - 07.2023
  • Great customer, interact with them to understand their needs and recommend the right items
  • Resolve customer complaints and issues in a timely and professional manner.
  • Facilitated smooth checkout process for enhanced customer satisfaction.
  • Maintain the sales floor and visual merchandising display and coordinate withe the teams to ensure optimal inventory levels.
  • Collaborated with team members to achieve monthly targets.
  • Prepared daily sales reports for managerial review and feedback.

Customer service representative

Sadad & khazaf
DAMASCUS, SYRIA
08.2020 - 10.2021
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.

Education

Bachelor of Agricultural Economics - Agricultural Economices

Damascus University
DAMASCUS/ SYRIA
09.2010 - 09.2015

Skills

  • Retail customers service
  • Sales techniques
  • Merchandising
  • Stock audits
  • Upselling strategies
  • Refund and exchange processing
  • Till and cash handling
  • De- escalation
  • Creative problem solving
  • Interpersonal skills
  • Cross-team collaboration
  • Sales reporting
  • Retail KPI tracking
  • Microsoft Office proficiency

Languages

English
Advanced
Arabic
Native

Accomplishments

Eaened 100% score twice as a Mystery Shopper assistant.

References

References available upon request.

Timeline

Beauty advisor, Sale Associate

Apparel Group/ Rituals
12.2023 - Current

Sale associate

MAGILLA GROUP
11.2021 - 07.2023

Customer service representative

Sadad & khazaf
08.2020 - 10.2021

Bachelor of Agricultural Economics - Agricultural Economices

Damascus University
09.2010 - 09.2015

Similar Profiles

CREATE PROFILE
Shaza Alkhalil