SHAZIA SHAIK
Abu Dhabi
Summary
Strong communication skills, verbally and in writing, esp. ability to explain issues in assertive and professional manner (English). Excellent capabilities in developing high-quality content (e.g. for reports, presentations, special projects) with attention to detail and accuracy in delivery. Analytical skills, ability to conduct profitability and implementation / effort analysis. Pro-active and highly motivated - desire to question beyond the basics, goal orientated and drives for resolution of problems. Cultivating a solid knowledge of cash products, systems and markets. Strong Attention to detail. Good Problem solving skills; ability to prioritize multiple and competing tasks. Excellent time management and an ability to work to strict deadlines. Strong organizational skills with the ability to prioritize work. Ability to multitask, working to deadlines accommodating varying levels of volume without deterioration in task quality.
Overview
6
6
years of professional experience
Work History
Sales Executive
Pact Employement Services
01.2024 - Current
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Developed show concepts and themes to engage audience members.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
Grade Senior Officer
ICICI Bank
05.2021 - 12.2021
- Manage day-to-day business operations, including post-dated cheques and outstation cheques
- Respond and assist customers with account enquiries and updates
- Adhere to regulatory, company security and audit procedures
- Build strong relationships with account opening team as well as with branch employees by assisting individuals in day to day operations
- Ensure swift resolution of customer issues, utilizing dynamic research and interpersonal skills
- Delegate duties for team of front-office staff, account opening staff & clearing staff
- Answer phones and perform clerical office functions
- Exceeded specific team goals and resolved issues by partnering with staff to solve repair queue cheques
- Support office operations, track records and handle internal communications
- Help less experienced staff in managing daily assignments
- Manage new files and retrieval requests with speed and accuracy
- Compiled and uploaded files into records management system
- Optimized processes by collaborating with upper management to implement innovative technologies
Team lead
IDFC First bank ltd
10.2020 - 05.2021
- Having 2+ Years of experience in finance sector including experience in loan operations (Team Lead) and as a KYC analyst
- Having experience in V-Lookup and pivot table in MS Excel
- Met benchmarks in multiple facets including profitability and credit quality
- Obtained, verified, and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information
- Met with applicants to obtain information for loan applications and to answer questions about the process
- Analyzed potential loan markets to develop prospects for new loans
- Cooperated with support staff and executive management
- Review and check physical files and supporting documents
- File manual checking and system checking process
- Process files into required documents and disbursal initiation
- Load information onto prescribed databases
- Manage application changes
- Provide guidance and information on files requirements
- Prepared documents for file processing
- Managed complex customer complaints, offering smart solutions for continued customer satisfaction and loyalty
- Monitored team performance, providing suggestions for improvement and training programs to increase team efficiency
- Verified, updated and corrected source documents
- Managed operations efficiently and effectively, verifying customers received exceptional service
- Inspired and managed teams in operational improvements, increasing overall productivity
- Remained knowledgeable in latest guidelines and best practices to ensure delivery of regulatory compliant service
- Verified that teams carried out tasks in compliance with company regulations
- Built and maintained relationships with team, increasing motivation and team spirit
- Conducted in-depth quality inspections, ensuring finished work met stringent criteria
- Conducted annual appraisals, spearheading professional development initiatives
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff
Senior Backend
Enser Communications Pvt Ltd
09.2018 - 10.2020
- Ensuring smooth functioning of Procurement and Invoice processing PO Approvals
- Senior back end Executive As credit card department
- Follow ups with PO Approvals
- Guided teams in product merchandising and inventory management
- Created plans and communicated deadlines to complete projects on time
- Spoke to customers in multiple languages to resolve problems and answer questions
- Prepared timely and accurate financial reporting and analysis
- Produced high-volume orders to effectively meet customer demand
- Exceeded goals through effective prioritization and consistent work ethic
- Updated databases while complying with GDPR regulations
Education
M.A - Hindi
Acharya Nagarjuna University
B. Com - Computers
Andhra Muslim College, Guntur
XII - undefined
Board of intermediate education, Gandhi Mahila Kalasala, Bandlamudi
High School - undefined
Hanumayamma Girls High School, Vijayawada
Skills
- Business pipeline development
- Active selling expertise
- Data visualization techniques
- Portfolio management
- Point Of Sale (POS) system
- Complaint management
- Polite and friendly
- Refund processing
- Sales techniques
- Customer service
- Visual merchandising
- Order processing
Languages
English
Hindi
Urdu
Telugu
Hobbies and Interests
- Listening to music
- Playing table tennis
- Exploring new places
Timeline
Sales Executive
Pact Employement Services
01.2024 - Current
Grade Senior Officer
ICICI Bank
05.2021 - 12.2021
Team lead
IDFC First bank ltd
10.2020 - 05.2021
Senior Backend
Enser Communications Pvt Ltd
09.2018 - 10.2020
B. Com - Computers
Andhra Muslim College, Guntur
XII - undefined
Board of intermediate education, Gandhi Mahila Kalasala, Bandlamudi
High School - undefined
Hanumayamma Girls High School, Vijayawada
M.A - Hindi
Acharya Nagarjuna University
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