Shaziya Arab
Mussaffa Shabiya
Summary
To be associated with a well established firm which provides career development opportunities in the field of education that shall yield twin benefits of job satisfaction and steady-paced financial growth.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Concentrix With JPMC
07.2024 - 04.2025
- Providing customer service to customers having issues with their credit cards with JPMC Bank like refund, balance transfers or billing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained detailed records of customer interactions, tracking concerns and resolutions.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
Customer Service Representative
Teleperformance With Hopper
02.2023 - 04.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
content writer
Safa Infotech
08.2021 - 03.2022
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Developed content for variety of topics, ranging from technical to lifestyle, for multiple websites.
Agent Services Representative
Teleperformance With Koozie
01.2020 - 07.2021
- Provided accurate information by utilizing proper systems, department tools and product brochures.
- Collaborated with colleagues to develop and implement new strategies for client retention and growth.
Customer Service Representative
India Infoline Insurance Services
06.2006 - 09.2007
- 1 year in India Infoline Insurance Services Providing Insurance advices to customers through venue marketing
- Responded to customer requests for products, services, and company information.
Education
B.Ed -
Saraswati College Kalyan
01.2017
M.Sc. - Botany
K.J. Somaiya college of science
01.2015
Early Child Care And Education Course - undefined
VIDYANIDHI Education Society
Borivali, Mumbai01.2013
B.SC - undefined
North Maharashtra University
01.2006
H.S.C. - undefined
SSVPS College of science and Commerce Dhule
03.2003
S.S.C. - undefined
SICES high School
03.2001
Skills
- Good communication and interpersonal skill
- Attractive way of dealing with student`s matter
- Knowledge of Cytogenetics, Biotechnology, Botany and zoology
- Handle special need children
- Ability to solve problems independently
LANGUAGES KNOWN
Speak: English, Hindi, and Marathi
Read And Write: English, Hindi and Marathi
Understand: English, Hindi, Urdu and Marathi
Hobbies and Interests
Reading, Visit different places., Learning new things
Disclaimer
I hereby declare that, the facts given in this resume are correct to the of my knowledge and belief. DATE: ____ / ___ / ______ PLACE: MUMBAI (Shaziya Arab)
SCIENTIFIC RESEARCH
- TITLE: Study of effect of salinity on Lentil culinaris
- GUIDE: Dr. Anjali Ratnakar.
- DURATION: 6 months.
- Description: salinity decreases the growth of plants.
ADDITIONAL INFORMATION
- Certificate of diploma in biotechnology.
- 1 year of NCC.
Timeline
Customer Service Representative
Concentrix With JPMC
07.2024 - 04.2025
Customer Service Representative
Teleperformance With Hopper
02.2023 - 04.2024
content writer
Safa Infotech
08.2021 - 03.2022
Agent Services Representative
Teleperformance With Koozie
01.2020 - 07.2021
Customer Service Representative
India Infoline Insurance Services
06.2006 - 09.2007
M.Sc. - Botany
K.J. Somaiya college of science
Early Child Care And Education Course - undefined
VIDYANIDHI Education Society
B.SC - undefined
North Maharashtra University
H.S.C. - undefined
SSVPS College of science and Commerce Dhule
S.S.C. - undefined
SICES high School
B.Ed -
Saraswati College Kalyan
Similar Profiles
Divit PatelDivit Patel
Software Engineer at JPMCSoftware Engineer at JPMC
Mohammad Khader Al-TarshanMohammad Khader Al-Tarshan
DCS Panel Operator / Field Operator – Phosphoric Acid Plant at Jordan Phosphate Mines Company (JPMC)DCS Panel Operator / Field Operator – Phosphoric Acid Plant at Jordan Phosphate Mines Company (JPMC)
Aparna FnuAparna Fnu
House Officer (Intern) at Jinnah Postgraduate Medical Centre (JPMC)House Officer (Intern) at Jinnah Postgraduate Medical Centre (JPMC)
Shaziya ArabShaziya Arab
Insurance Advisor at India Infoline Insurance ServicesInsurance Advisor at India Infoline Insurance Services
Shaziya ArabShaziya Arab
NA at India Infoline Insurance ServicesNA at India Infoline Insurance Services