Shaziya Arab
Mussaffa Shabiya
Summary
To be associated with a well established firm which provides career development opportunities in the field of education that shall yield twin benefits of job satisfaction and steady-paced financial growth.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Concentrix With JPMC
07.2024 - 04.2025
- Providing customer service to customers having issues with their credit cards with JPMC Bank like refund, balance transfers or billing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained detailed records of customer interactions, tracking concerns and resolutions.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
Customer Service Representative
Teleperformance With Hopper
02.2023 - 04.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
content writer
Safa Infotech
08.2021 - 03.2022
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Developed content for variety of topics, ranging from technical to lifestyle, for multiple websites.
Agent Services Representative
Teleperformance With Koozie
01.2020 - 07.2021
- Provided accurate information by utilizing proper systems, department tools and product brochures.
- Collaborated with colleagues to develop and implement new strategies for client retention and growth.
Customer Service Representative
India Infoline Insurance Services
06.2006 - 09.2007
- 1 year in India Infoline Insurance Services Providing Insurance advices to customers through venue marketing
- Responded to customer requests for products, services, and company information.
Education
B.Ed -
Saraswati College Kalyan
01.2017
M.Sc. - Botany
K.J. Somaiya college of science
01.2015
Early Child Care And Education Course - undefined
VIDYANIDHI Education Society
Borivali, Mumbai01.2013
B.SC - undefined
North Maharashtra University
01.2006
H.S.C. - undefined
SSVPS College of science and Commerce Dhule
03.2003
S.S.C. - undefined
SICES high School
03.2001
Skills
- Good communication and interpersonal skill
- Attractive way of dealing with student`s matter
- Knowledge of Cytogenetics, Biotechnology, Botany and zoology
- Handle special need children
- Ability to solve problems independently
LANGUAGES KNOWN
Speak: English, Hindi, and Marathi
Read And Write: English, Hindi and Marathi
Understand: English, Hindi, Urdu and Marathi
Hobbies and Interests
Reading, Visit different places., Learning new things
Disclaimer
I hereby declare that, the facts given in this resume are correct to the of my knowledge and belief. DATE: ____ / ___ / ______ PLACE: MUMBAI (Shaziya Arab)
SCIENTIFIC RESEARCH
- TITLE: Study of effect of salinity on Lentil culinaris
- GUIDE: Dr. Anjali Ratnakar.
- DURATION: 6 months.
- Description: salinity decreases the growth of plants.
ADDITIONAL INFORMATION
- Certificate of diploma in biotechnology.
- 1 year of NCC.
Timeline
Customer Service Representative
Concentrix With JPMC
07.2024 - 04.2025
Customer Service Representative
Teleperformance With Hopper
02.2023 - 04.2024
content writer
Safa Infotech
08.2021 - 03.2022
Agent Services Representative
Teleperformance With Koozie
01.2020 - 07.2021
Customer Service Representative
India Infoline Insurance Services
06.2006 - 09.2007
M.Sc. - Botany
K.J. Somaiya college of science
Early Child Care And Education Course - undefined
VIDYANIDHI Education Society
B.SC - undefined
North Maharashtra University
H.S.C. - undefined
SSVPS College of science and Commerce Dhule
S.S.C. - undefined
SICES high School
B.Ed -
Saraswati College Kalyan
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