SHEBA HAMISI NDARO

main duties were ;

• Verify identification and age requirements of customers
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Maintained bar stocks, replenishing daily as necessary.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Followed safe serving requirements, monitoring guest behavior and discontinuing service to inebriated customers.
• Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
• Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
• Mix traditional and creative cocktails
• Process payment from customers
• Clean glasses and bar utensils
• Make suggestions based on customer tastes and preferences
• Record and balance cash receipts and prepare cash deposits
• Open and maintain tabs throughout their shift
• Build a rapport with regular customers to create a positive atmosphere
• To assign the workload according to the requirements so that the assigned work is completed within thetime
• To supervise the daily procedures of various departments and or employees and ensure asmooth flow of work
• To make sure that each and every person follows the rules and regulations of the company
• To maintain the quality of work
• To act as a bridge for effective communication between the supervisor and the employees
• To resolve the queries at the earliest so that the work proceeds without any interruption
• To understand the needs of the employees and convey them to the supervisor
• To handle the administrative section like preparation of reports, sending emails, allotment of leaves, etc
• Training the new members if the supervisor is busy

Duties :

• Taking guests' orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checks I.D.s - for guests who appear to be under 30 years old
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double-checking back with guests throughout their experience
• Maintaining a clean & organized station - including pre-bussing & table maintenance
• Performing opening, closing & side duties - setting up/bre the station, refilling condiments, cleaning ashtrays, etc
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Creating memorable experiences
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Regularly communicated with kitchen and bar staff to maintain smooth front-of-house minimizing operations, minimizing potential service delays.
• Practiced healthy and safety measures to comply with regulations.
• Participated in staff meetings to discuss daily specials, revisions on the menu, and event specifications.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Verified ID of customers to determine eligibility for consumption of alcoholic beverages.

• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
• Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
• Delivered food and drinks from kitchen to respective tables to meet timely expectations.

• Record keeping
• Bookings
• Decoration-inventory

• Completed professional development in hospitality management where I did a short course in food and beverage service. I was able to obtain relevant skills in customer service, product knowledge, etiquette, integrity, and ethics.

obtained a technical study in plumbing and pipe fitting. while studying here, I also managed to develop relevant skills such as entrepreneurial, ICT, life skills and communications skills