SHEEK RESHAN
DUBAI ,UAE
Summary
Motivated waiter with 3+ year experience serving customers in busy, fine dining restaurants. recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
SENIOR AMBASSADOR
ADDRESS GRAND CREEK HARBOUR
DUBAI , UAE
07.2023 - Current
- Followed checklists for shift start and end to help with smooth transitions.
- Covered large parties and events, anticipating planning and staffing needs.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Earned an employee of the month sep 22023
- Optimized customer experiences by engaging guests, serving them within 3 minutes by answering questions with expert inventory knowledge
- closed cash register 5 night per week ,balancing within less than $0.09
- private events, outside catering, banquet programs handle without fail
WAITER
VIDA CREEK HARBOUR
DUBAI , UAE
06.2022 - 02.2023
- Optimised guest experience, checking in with guests to assure satisfaction with each course and beverage.
- Cleaned and set tables quickly to minimise time between reservations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Retained food and drink menu knowledge to offer helpful customer guidance.
WAITER
FAIRMONT HOTEL DUBAI
DUBAI , UAE
05.2021 - 04.2022
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Communicated dietary needs and allergies to kitchen staff to maintain customer safety.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Delivered exceptional, friendly and fast service.
WAITER
DUBAI AIRPORT CATERING SERVICE
DUBAI , UAE
02.2020 - 03.2021
- Provided first-class customer care through helpful, friendly service.
- Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
- Maintained thorough food, drink and menu knowledge providing expert assistance with customer selections
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences
- Private events
- Kept tables clear of used crockery, glassware and cutlery.
Education
Higher Secondary Certificate - Commerce
Govt. Tolaram college
Narayaganj, Bangladesh 04.2016 - 10.2018
Skills
- Food service expertise
- Food safety and storage
- Bar service
- Food hygiene practices
- Special event catering
- Quality Control
- Cash handling
- Time management
- Banquet operation
- Stock control
Languages
Bengali
Native
English
Native
Arabic
Intermediate
Certification
- Certified WAITER , ADDRESS GRAND CREEK HARBOUR EMAAR HOSPITALITY - BASIC FOOD SAFETY
- Certified WAITER, ADDRESS GRAND CREEK HARBOUR EMAAR HOSPITALITY - CIRCLE OF EXCELLENCE BEST EMPLOYE
- Licensed WAITER - FIRE SAFETY CONSULTANCY 31/07/2023 LICENSE NO: 1043914 SERIAL NO: 6894 ADGCH EMAAR GROUP
Timeline
SENIOR AMBASSADOR
ADDRESS GRAND CREEK HARBOUR
07.2023 - Current
WAITER
VIDA CREEK HARBOUR
06.2022 - 02.2023
WAITER
FAIRMONT HOTEL DUBAI
05.2021 - 04.2022
WAITER
DUBAI AIRPORT CATERING SERVICE
02.2020 - 03.2021
Higher Secondary Certificate - Commerce
Govt. Tolaram college
04.2016 - 10.2018
- Certified WAITER , ADDRESS GRAND CREEK HARBOUR EMAAR HOSPITALITY - BASIC FOOD SAFETY
- Certified WAITER, ADDRESS GRAND CREEK HARBOUR EMAAR HOSPITALITY - CIRCLE OF EXCELLENCE BEST EMPLOYE
- Licensed WAITER - FIRE SAFETY CONSULTANCY 31/07/2023 LICENSE NO: 1043914 SERIAL NO: 6894 ADGCH EMAAR GROUP
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