SHEENA ELSA JACOB

• Executed comprehensive property evaluations to ensure precise pricing.
• Conducted due diligence on prospective properties, mitigating investor risks.
• Streamlined landlord-tenant communications, fostering strong relationships.
• Delivered strategic advice on property management to enhance client portfolios.
• Organised property viewings, leading to successful transactions.
• Negotiated favourable contracts, securing beneficial terms for clients.
• Managed over 100 customer calls per day.

• Addressed client inquiries, payment collections, and escalations through efficient SOPs.
• Recorded customer interactions, generating valuable data for management review.
• Resolved complaints swiftly to enhance customer satisfaction.
• Ensured accurate information delivery by maintaining up-to-date knowledge of company policies.
• Utilised CRM software to streamline complaint handling processes.
• Built lasting relationships with regular customers, fostering brand loyalty.
• Coordinated with other departments for efficient problem resolution.

• Optimised workflow management and document creation with Microsoft Office Suite.
• Fostered effective collaboration within teams through strong interpersonal skills.
• Efficiently managed customer communications, order processing, and shipment tracking.
• Safeguarded confidentiality of sensitive documents to maintain data integrity.
• Enhanced accessibility of essential office documents by reorganising filing systems.
• Supported marketing campaigns while providing exemplary customer service.
• Delivered prompt responses to external communications for improved engagement.

• Delivered check-in, boarding, and transfer desk services using Amadeus ALTEA.
• Managed special requests (wheelchair, hotel stay, meals) for transit passengers.
• Conducted quality assurance and customer feedback initiatives.
• Led a small team of agents and coordinated customer service activities at the terminal.

• Managed customer queries for better understanding of products and services.
• Handled difficult situations calmly, delivered positive outcomes under pressure.
• Assisted customers in navigating company website, enhanced user experience.

• Increased office efficiency with timely sorting and distribution of post.
• Assisted civil engineering research and maintained detailed project documentation.
• Utilized Excel, AutoCAD, and Visio for layout planning and project measurement logs.
• Utilised Microsoft Office Suite proficiently to streamline administrative tasks.
• Organised office supplies inventory, maintaining adequate stock at all times.