Sheena Mae Senina
Ajman,UAE
Summary
Dependable individual with excellent literacy and numeracy skills seeks practical experience in busy medical administration team. Works quickly with attention to detail, achieving tasks to high-quality standards and within deadlines. Communicates well to build positive rapport with staff and patients.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
Work History
RECEPTIONIST/OFFICE ASSISTANT
HINDUJA GLOBAL SOLUTIONS LIMITED
Iloilo City, Philippines
10.2021 - 10.2022
- Greeted guests and clients with warmth and professionalism.
- Maintained office files for reliable reference, including electronic and hard copies.
- Organized and maintained office common areas.
- Assists and directs the applicants
- Answers the calls and inquiries.
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
APRIA HEALTHCARE GROUP, INC
Iloilo City, Philippines
11.2018 - 10.2021
- Receives calls and inquiries from healthcare professionals
- Places orders of medical supplies from healthcare professionals and customers
- Assisted customers with product complaints, logging issues for investigation, and providing replacement items.
- Handled phone, email, and social media inquiries with consistent customer service across multiple channels.
- Encodes patient information and medical information
- Resolves customer's concerns effectively and with empathy.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Education
Bachelor of Education - English
West Visayas State University- Pototan Campus
Philippines 06.2014 - 04.2018
High School Diploma - none
Passi National High School
Philippines 06.2010 - 04.2018
Skills
- Time management
- Organizational skills
- Excellent Communication and Written skills in English
- Learning/ Adaptability skills
- Appointment scheduling
- Ability to multi-task
- Goal-Oriented
- Medical terminology
- Microsoft Office proficiency
- Dedicated team player
Languages
Tagalog
Native
English
Fluent
Thai
Beginner
Reading Books and Listening to music
Reading books helps me to think critically and creatively. It helps me to improve my vocabulary more. Listening to music is my way of relaxing and clearing my mind.
Timeline
RECEPTIONIST/OFFICE ASSISTANT
HINDUJA GLOBAL SOLUTIONS LIMITED
10.2021 - 10.2022
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
APRIA HEALTHCARE GROUP, INC
11.2018 - 10.2021
Bachelor of Education - English
West Visayas State University- Pototan Campus
06.2014 - 04.2018
High School Diploma - none
Passi National High School
06.2010 - 04.2018
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