Sheerlowe Bugaoisan
Foreign Currency Executive
ABU DHABI
Summary
Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adapt at remaining calm and professional in busy, high-pressure environments.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
FOREIGN CURRENCY CASHIER
Lulu International Exchange LLC
Abu Dhabi
07.2017 - Current
- Greet and assist customers to process and transfer cash such as remittances, Other remittances (Transfast, Ria, Western Union) WPS, Value Added Services, Foreign Currency, SSS, Pag Ibig and Philhealth. Handled customer inquiries and suggestions courteously and professionally.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Bought and sold currencies on foreign exchange markets.
- Worked flexible schedule and extra shifts to meet business needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor or branch in charge.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Assisted customers with banking needs and inquiries.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Customer Service Representative
Al Falah Exchange
Abu Dhabi
12.2016 - 12.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Processed applications for new accounts.
- Handle cash and foreign currencies and act as FC cashier.
SECRETARY CUM RECEPTIONIST
Phoenix Technologies General Contracting LLC
Abu Dhabi
05.2016 - 10.2016
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
- Scheduled office meetings and client appointments for staff teams.
OFFICE ADMINISTRATOR / SECRETARY – Mar-2015 TO Apr
Abu Dhabi National Hotel Compass Me. LLC
Al Ain
03.2015 - 04.2016
- Prepare monthly invoice to be submitted to Tawam Hospital Client.
- Prepare the monthly timesheets (PAYROLL) to all ADNH - Tawam Hospital staff approximately 400 employees (contractual and non – contractual staff).
- Prepare the daily attendance sheet of all staff.
- Prepare monthly reports such as: Performance of the Hospital, HSE Reports, Vehicle Reports / Medical Waste Report, TDC – Tawam Dialysis Center Report (monthly & weekly), Employee Situation (Salary Increase, Promotion and Allowances)
- Accommodate incoming / outgoing calls, emails, visitors and new arrival staff.
- Assists with processing staff resignation, termination, vacations, visa renewals, and follow up all IDs and passports.
- Update the manpower of each location on site.
- Prepare and submit Memos, Site Clearance and letters to the client.
- Accommodating all 400 Staffs inquiries salary problems and requests.
Education
Bachelor of Science - Computer Science
University of Southern Mindanao
Philippines 06.2004 - 04.2008
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
Cor Jesu College
Philippines 01.2013 - 12.2014
Skills
Foreign Currency Management
undefinedTimeline
FOREIGN CURRENCY CASHIER
Lulu International Exchange LLC
07.2017 - Current
Customer Service Representative
Al Falah Exchange
12.2016 - 12.2017
SECRETARY CUM RECEPTIONIST
Phoenix Technologies General Contracting LLC
05.2016 - 10.2016
OFFICE ADMINISTRATOR / SECRETARY – Mar-2015 TO Apr
Abu Dhabi National Hotel Compass Me. LLC
03.2015 - 04.2016
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
Cor Jesu College
01.2013 - 12.2014
Bachelor of Science - Computer Science
University of Southern Mindanao
06.2004 - 04.2008
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