Sheetal Murthy
Dubai,UAE
Summary
Dedicated Faculty Head with 25 plus years of experience, 12000 plus hours of Aviation Training experience & achieving tangible results along with cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Faculty Head-IATA Aviation Trainings
WingsWay Training Institute
Dubai, UAE
2021.08 - Current
- Envisaged & implemented Hybrid Learning
- Established LMS based Training.
- Curated course content specific to client requirements
- Airport Staff trainings
- Specialist in conducting "Train the trainer" trainings
- Coached & mentored students to align their careers based on their skills and knowledge,
- Soft skills and role play based training
- Conducted Webinars/Seminars.
- Conducted walk around trainings on B737 aircraft, perspective for Ramp/ Cabin Crew students.
- Convocation preparation and execution
- Executed Training evaluations with development plan for team members
- · Monitored/ executed IATA Examination process.
- · Strategized & implemented initiatives to secure 100 % results .
- Coached, Trained & motivated Students to secure distinction. - 90% plus achieved
- Implemented role plays & interview coaching along with mock interviews for students.
- · Assisted in Internship placements for students at Sharjah, Fujairah, and Ras Al Khaimah Airports, along with various Travel Agencies.
Sr. Faculty-IATA Programs
Blue Ocean Management & Training Consultancies
Dubai, UAE
2009.04 - 2021.07
- Online and Classroom Training for IATA Programs – PGS, Ramp, Airport Ops, & Cabin Crew- 98% Students with distinction
- Training Aids preparation, execution & reporting.
- Conduct workshops for students to prepare for Interviews and assist in correct Grooming.
- IATA Exam Co-ordination for exam booking, payments, process adherence & reporting.
- ·Student Coordination for Internship at Sharjah International airport
- Developed & Delivered Convocation Seminars
FACULTY TRAINER PART TIME
IITC / DAVARS COLLEGE BANGALORE /PRIVATE CLASSES FOR IATA DIPLOMA
BANGALORE, INDIA
1997.09 - 2008.10
- Conducted classes and trained for IATA/UFTAA Courses on part time basis based on requirement through the years 1997 - 2008
Sr. Outbound Travel Consultant
Krisia Holidays(GSA INTERCONTINENTAL HOTELS)
Bangalore, India
2004.02 - 2007.08
- Managed all tour packages (FIT),
- Tour Package management & specialized in FIT Packages for Western Europe, South Africa, Kenya, Tanzania, Mauritius, Egypt, Australia & New Zealand.
- Designated Team leader for Far East Ops dept
- Hotel arrangements for key corporate clients.
- ·Developed Packages, including hotel bookings, places of interest, using websites like Travco, Tourico Holidays, and Gulliver's Travels Association (GTA) now called Hotel Beds
- ·Developed Package holidays through Local suppliers.
- ·Account Head - for Waljis Travel Tanzania.
- Identified and executed upselling and cross-selling opportunities.
- Organized entry into foreign countries, including preparing and submitting customer visa applications.
Customer Service Executive
Spencer & Co Ltd. (GSA KLM /NOTHWEST Airlines)
Bangalore, India
2000.08 - 2001.08
- Managed Reservations for KLM and Northwest airlines
- Managed Customer Service, Mishandled Baggage and Flying Dutchman (Frequent Flier Program of KLM) for South India
- Managed/Supervised Domestic & International Tickets Reservations
- Planned & executed Group Tours
Customer Service Agent
Brigade Trans Air (P) Ltd.
Bangalore, India
1997.05 - 2001.07
- Managed Domestic Travel Department.
- Handled Visa arrangement for International Travel passengers
- Trained new team members on customer service skills and software use
- Arranged Car Rental for corporate clients
Education
PASSENGER GROUND SERVICES
IATA-Montreal, Canada
Dubai 2021.03 - 2021.03
Certificate - GEOGRAPHY IN TRAVEL PLANNING
IATA-Montreal, Canada
Dubai 2015.06 - 2015.08
Diploma - DIPLOMA IN IATA/UFTAA ADVANCED COURSE
IATA- Montreal, Canada
Bangalore, India 1999.07 - 1999.09
Bachelor of Commerce - Commerce
Bangalore University
Bangalore, India 1994.07 - 1997.06
Diploma - IATA/UFTAA STANDARD COURSE
IATA -MONTREAL CANADA
Bangalore, India 1997.07 - 1997.09
Skills
MS- OFFICE
Amadeus, Galileo, Sabre, Pars
Tourism /Travel portals- GTA, Tourico Holidays, Travco Qantas Holidays,
- Power Point Presentations
- Time Management , Interpersonal skills and Team player
- Self Motivated & very positive attitude
- Academic counselling/ counsellor to students
- Compliance understanding
- Staff evaluations
- Curriculum Development
- Written and verbal communication
- Activity planning
- Student assessments
- Student engagement
- Performance monitoring
Languages
English
Fluent
Hindi
Fluent
Marathi
Native
Kannada
Fluent
Certification
NLP- Certified Associate Leadership & Executive Coach
Life Coaching – Beginner to Advanced
Gulf Medical University-Medical Tourism Facilitator
TRAININGS
· Indian Airlines Commercial Training College, Chennai, India
· PASS 1 Training conducted by KLM Royal Dutch Airlines at Amsterdam
· Attended Dubai Health Regulation & Medical Tourism Conference DHRC 2016
Accomplishments
WingsWay Training Institute - High Five Award for Training Excellence and Results
Timeline
Faculty Head-IATA Aviation Trainings
WingsWay Training Institute
2021.08 - Current
PASSENGER GROUND SERVICES
IATA-Montreal, Canada
2021.03 - 2021.03
Certificate - GEOGRAPHY IN TRAVEL PLANNING
IATA-Montreal, Canada
2015.06 - 2015.08
Sr. Faculty-IATA Programs
Blue Ocean Management & Training Consultancies
2009.04 - 2021.07
Sr. Outbound Travel Consultant
Krisia Holidays(GSA INTERCONTINENTAL HOTELS)
2004.02 - 2007.08
Customer Service Executive
Spencer & Co Ltd. (GSA KLM /NOTHWEST Airlines)
2000.08 - 2001.08
Diploma - DIPLOMA IN IATA/UFTAA ADVANCED COURSE
IATA- Montreal, Canada
1999.07 - 1999.09
FACULTY TRAINER PART TIME
IITC / DAVARS COLLEGE BANGALORE /PRIVATE CLASSES FOR IATA DIPLOMA
1997.09 - 2008.10
Diploma - IATA/UFTAA STANDARD COURSE
IATA -MONTREAL CANADA
1997.07 - 1997.09
Customer Service Agent
Brigade Trans Air (P) Ltd.
1997.05 - 2001.07
Bachelor of Commerce - Commerce
Bangalore University
1994.07 - 1997.06