Sheetal Sunil Patil
Dubai,UAE
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Passenger Service Executive
Bird Worldwide Flight Services-Lufthansa Airlines
Mumbai, India
08.2019 - 06.2030
- Improved company processes by analysing customer feedback and service trends.
- Offered detailed product and service advice based on customer needs.
- Exceeded targets by delivering comprehensive and consistent service.
- Audited calls and service levels to maintain high standards.
- Tracked team performance to provide feedback and status reports to management.
- Set team goals to define performance and productivity.
- Practised confidentiality with sensitive customer information to protect privacy.
- Researched latest information to stay abreast with trends.
- Utilised ticketing system to track timeline and resolution of problems.
- Facilitated high-quality service desk operations, applying best practice methods.
Front Office Executive and Accounts Manager
Le Candles Resort
Kozhikode, India
07.2020 - 01.2023
- Generated reports and feedback for presentation to general manager.
- Reviewed front office log books and guest feedback forms to identify areas needing improvement.
- Prepared revenue and occupancy forecasting to efficiently manage cash flow.
- Communicated room status information to housekeeping team for turnover.
- Kept focused on critical components of operations to drive guest satisfaction.
- Enhanced guest experience by anticipating needs and preferences,resulting in fewer complaints.
- Participated in interviewing and hiring of front office staff.
- Performed inspection of public areas and recommended improvements to appropriate departments.
- Collaborated with travel agents to respond to special requests for rooms and rates.
- Prevented overspending by constantly monitoring budgets and payroll records.
- Promoted brand loyalty scheme to boost repeat bookings.
- Assessed VIP reservations, amenity orders and resumes for incoming house guests.
Education
Bachelor of Technology - Electronics and Communication Engineering
KMCT College of Engineering
India 06.2014 - 11.2018
Diploma in Aviation Hospitality & Travel Managent - Aviation
Frankfinn Institute of Air Hostess Training
India 06.2018 - 06.2019
Skills
- Strong Communication Skills
- Quality Assurance
- Time Management
- Interpersonal Skills
- Executive support
- Service trend analysis
- Policy compliance
- Customer services
- Incident management
- Team management
- Performance reporting
- Query management
- Client retention strategies
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Malayalam
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Office Executive and Accounts Manager
Le Candles Resort
07.2020 - 01.2023
Passenger Service Executive
Bird Worldwide Flight Services-Lufthansa Airlines
08.2019 - 06.2030
Diploma in Aviation Hospitality & Travel Managent - Aviation
Frankfinn Institute of Air Hostess Training
06.2018 - 06.2019
Bachelor of Technology - Electronics and Communication Engineering
KMCT College of Engineering
06.2014 - 11.2018
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