SHEFEEQ KARUPPUM VEETTIL JAMAL
DUBAI
Summary
Dynamic leader with a proven track record at Al Khaleej Sports, excelling in digital marketing and customer relationship management. Leveraged strategic planning and leadership to drive success in customer service and digital campaigns, significantly enhancing client satisfaction and retention. Skilled in social media marketing and budget management, consistently delivering impactful results.
Overview
14
14
years of professional experience
Work History
Customer Service Officer
Al Khaleej sports
Fujairah
08.2014 - 03.2023
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Handled escalated customer complaints and disputes in a professional manner.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated with other departments within the organization on various projects.
- Implemented best practices regarding customer service standards across all channels.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
DIGITAL MARKETER
B zone Business Service
01.2022 - 01.2023
- Managed social media accounts on platforms like Facebook, Instagram, Youtube, TikTok
- Executed paid advertising campaigns (PPC) on social media
- Monitored and responded to online reviews and feedback
- Managed marketing budgets to maximize campaign effectiveness
- Increased lead generation with targeted PPC
SALES MANAGER
Al Khaleej Sports
Dibba
01.2009 - 01.2022
- Company Overview: Dibba, Fujairah
- Developed and implemented sales strategies
- Built and maintained strong client relationships, ensuring repeat business
- Conducted market analysis to identify trends and opportunities
- Managed sales budget, optimizing resources for maximum profitability
- Negotiated contracts, securing favorable terms with clients and suppliers
- Collected and integrated customer feedback into sales strategies, enhancing product offerings and customer satisfaction
- Dibba, Fujairah
DIGITAL MARKETING MANAGER
Dotcom Digital Marketing
- Developed and executed digital marketing strategies that increased organic traffic
- Directed social media marketing across platforms, growing followers
- Managed client relationships, improving satisfaction and retention
- Designed and managed social media ad campaigns
- Supervised a team of digital marketers and content creators
- Created and anchored video content
Education
Vocational Higher Secondary Education -
Kerala Board of Higher Secondary
Kerala, India01.2008
SSLC -
Kerala Board of Higher Secondary
Kerala, India01.2006
Skills
- Strategic Planning
- Budget Management
- Leadership
- Communication
- Customer Relationship Management
- Social Media Marketing
- Video Presentation
- Digital Marketing
- MS Word
- Excel
- Membership renewals
- Program management
- Account management
- Complaint handling
- Quality assurance monitoring
- Issue research
- Data entry
- Technical support
- Call center experience
- Consultative sales
- Database maintenance
- Records maintenance
- Customer support
Languages
- English
- Hindi
- Arabic
- Malayalam
- Tamil
Personal Information
- Date of Birth: 01/01/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Visa Status: Employment visa
Timeline
DIGITAL MARKETER
B zone Business Service
01.2022 - 01.2023
Customer Service Officer
Al Khaleej sports
08.2014 - 03.2023
SALES MANAGER
Al Khaleej Sports
01.2009 - 01.2022
DIGITAL MARKETING MANAGER
Dotcom Digital Marketing
Vocational Higher Secondary Education -
Kerala Board of Higher Secondary
SSLC -
Kerala Board of Higher Secondary
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