Shehan Hasinda
Abu Dhabi,UAE
Summary
Dedicated hospitality professional with expertise in fine dining service and a strong focus on guest satisfaction. Proficient in food and beverage handling, event and banquet setup, and table arrangement skills. Demonstrates exceptional upselling techniques and menu presentation abilities, alongside POS system proficiency. Skilled in room service delivery, beverage preparation, and conflict resolution within fast-paced environments. Committed to operational procedure adherence and effective table management, with a talent for guest issue resolution through cross-cultural communication.
Overview
8
8
years of professional experience
2022
2022
years of post-secondary education
Work history
F&B service expert (SPORTS BAR)
Marriott Hotel Al Forsan ABU DHABI
Khalifa city, ABU DHABI
2025.11 - Current
- Facilitated food and beverage orders for timely delivery to tables.
- Provided guidance on cocktail recipes to assist guests in selecting drinks.
- Adapted to high-pressure situations ensuring smooth service during busy periods.
- Addressed customer complaints professionally working towards satisfactory outcomes.
- Employed upselling techniques to increase sales without pressuring customers.
- Executed cash transactions accurately ensuring accountability at shift completion.
- Sustained cleanliness of bar area to meet health and safety standards.
Service Associate (POOL BAR Waiter)
Shangri-La & Traders
Abu Dhabi, UAE
2022.11 - 2026.02
- Deliver exceptional food and beverage service to guests in poolside settings, ensuring high satisfaction in a luxury hotel environment.
- Recommend menu items and promote beverage sales through personalized guest engagement and upselling techniques.
- Coordinated with kitchen and bar teams to ensure timely delivery and consistent service quality across all touchpoints.
- Monitor guest preferences and special requests to provide customized experiences that enhance loyalty and return visits.
- Maintain cleanliness, hygiene, and order at service stations and assigned guest areas in line with 5-star standards.
- Support colleagues during high-demand periods, ensuring service continuity and operational flow.
- Handled guest queries, complaints, and feedback professionally, fostering a positive guest experience and loyalty.
- Successfully led the setup and service of VIP events, ensuring flawless execution and exceeding guest expectations under tight timelines.
- Reduced order errors by implementing a pre-confirmation system, improving service accuracy and customer satisfaction.
- Played a key role in improving guest retention by providing personalized service that resulted in repeat visits and positive online reviews.
- Assisted with inventory checks and stock maintenance, contributing to operational efficiency for assigned outlets.
- Highlighted key achievements in service delivery and guest satisfaction.
Banquet & Restaurant Waiter
Cinnamon Grand Hotel
2021.11 - 2022.06
- Played a vital role in organizing large-scale corporate banquet events, ensuring seamless service flow and guest satisfaction without any operational disruptions.
- Maintained zero guest complaints across three consecutive performance review cycles in a luxury pool bar outlet.
- Achieved top upselling performance in the team for three months, exceeding beverage revenue targets.
- Assisted in implementing a new service flow system that improved order accuracy and guest turnaround times.
- Contributed to increased guest return rate through consistently attentive and professional front-of-house service.
Trainee Waiter
Pegasus Reef Hotel
2021.02 - 2021.08
Store Executive
Techasas International
, Sri Lanka
2018.04 - 2019.04
Education
Diploma - Hotel Management
Swiss Lanka Hotel School
Sri LankaDiploma - Motor Vehicle Engineering (Level 3 IVQ)
City & Guilds
Sri LankaSkills
- Fine dining service
- Guest satisfaction focus
- Food & beverage handling
- Event & banquet setup
- Table arrangement skills
- Upselling techniques
- Menu presentation
- POS system operation
- Room service delivery
- Beverage preparation knowledge
- Conflict resolution
- Fast-paced service
- Operational procedure adherence
- Table management expertise
- POS system proficiency
- Guest issue resolution
- Cross-cultural communication
LANGUAGES
English - Fluent
Advanced
Sinhala - Native
Native
Timeline
F&B service expert (SPORTS BAR)
Marriott Hotel Al Forsan ABU DHABI
2025.11 - Current
Service Associate (POOL BAR Waiter)
Shangri-La & Traders
2022.11 - 2026.02
Banquet & Restaurant Waiter
Cinnamon Grand Hotel
2021.11 - 2022.06
Trainee Waiter
Pegasus Reef Hotel
2021.02 - 2021.08
Store Executive
Techasas International
2018.04 - 2019.04
Diploma - Motor Vehicle Engineering (Level 3 IVQ)
City & Guilds
Diploma - Hotel Management
Swiss Lanka Hotel School