Sheharyar Ramzan
Abu Dhabi,UAE
Summary
A diligent candidate with a positive and motivated attitude, enthusiastic and friendly personality who works effectively in a team and can meet deadlines.
Overview
12
12
years of professional experience
Work history
Front Desk Manager / Duty Manager / Night Manager
Saadiyat Rotana Resort & Villas
Abu Dhabi, UAE
04.2024 - 02.2026
- As a Front Desk Manager I am responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner.
- Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
- Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
- Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
- Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
- Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies.
Guest Experience Coordinator
Beach Rotana Hotel
Abu Dhabi
10.2022 - 02.2026
- Maintaining effective communication with all related departments to ensure smooth service delivery.
- Dealing promptly, efficiently, and pleasantly with any queries and resolving guest complaints that may arise.
- Maintaining a good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk.
- Ensuring that the guest receives the accommodation he/she is expecting.
- Coordinating with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly.
- Coordinating with all other operational departments to ensure all requirements are communicated effectively and efficiently.
- Attending to all guest inquiries that are directed to them, in a professional and helpful manner.
- Ensuring all arriving guests' rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival.
- Maintaining up-to-date knowledge of all groups in terms of arrival, stay, and departure requirements and communicating this with the department.
- Ensuring all guest billing is prepared prior to departure to avoid any delays or discrepancies.
- Ensuring that rooms control and room revenue controls are in place.
- Ensuring all accounting auditing practices are in line with company practices and governmental requirements, check audits and registration cards before sending them to accounts.
Team Leader Front Desk
Beach Rotana Residences
Abu Dhabi
01.2018 - 10.2022
- Provided professional and client-driven service to our guests, ensuring that their stay will become a memorable experience.
- Ensured the implementation of brand standards and Covid-19 precautionary measures (SOPs).
- Achieved a 100% score in the learning and development audit by keeping my team up to date through on job training and quiz.
- Maintained effective communication with all related departments to ensure smooth service delivery.
- Implemented the new procedures to achieve the highest score in Guest Satisfaction.
- Expertise in the hotel operation and conducting tests in lockdown events during Covid-19. Was a part of the first lockdown operation of a hotel in UAE and proudly handled the situations.
- Achieved 100% scores in Brand Standard & Safe Space Program (Covid).
Front Desk Agent
Beach Rotana Hotel
Abu Dhabi
04.2015 - 12.2017
- Exceeded the annual target of Revinate (Guest satisfaction survey) by creating a new idea and implemented it in our hotels.
- Achieved the departmental upselling target by being a top-up-seller and created a healthy competition environment within the team to encourage the whole team.
- Provided prompt, courteous, and efficient service to all guests, had strong and professional relationships with our guests by exceeding their expectations and getting repeat business for the hotel. Has my name mentioned several times in guest satisfaction surveys and on our social media channels (Booking.com & TripAdvisor)
- Processed accounts from check-in to check-out, ensured accurate posting of all incidental charges using computerized front office systems.
Colleague Outlet Attendant
Beach Rotana Hotel
Abu Dhabi
03.2014 - 03.2015
- Receive work assignment and supplies and check all tables and back of house areas.
- Ensured prompt, dependable, and friendly service to all Colleagues.
- Ensured that Department heads are well served and due to that they gave positive feedback about my growth to Human Resources Department which led me to Front Office to serve our Guests.
Education
Advanced Diploma - Hospitality Management
College of Tourism & Hotel Management
SialkotIntermediate - Commerce
Board of Intermediate & Secondary Education
SialkotMatriculation - Science
Board of Intermediate & Secondary Education
SialkotSkills
- Opera (PMS) V5, Opera Cloud, Microsoft Office & Outlook
- Excellent problem-solving and Critical thinking abilities
- Creativity, Teamwork, Flexibility, Adaptability, Multitasking
- Good administrative abilities
- Good written and verbal communication skills
- Upselling skills
- Solid understanding of guest relations and customer service within the hotel industry
- Ability to motivate, discipline other members of staff
Websites
LANGUAGES
English: Business Fluent
Fluent
Urdu: Native
Native
Arabic: Beginner
Beginner
PROJECTS
Review Pro & Upselling — Year 2021, Implemented the review score sheet and Presented to the team to move in the right direction to achieve the highest numbers in Guest Satisfaction Surveys., Upselling — Year 2022, Created an idea of increasing the revenue and to achieve the yearly budget by conducting monthly trainings., Team & Property Reorganization — Year 2024 – Present, Created team videos and uploaded them on social media channels to promote their achievement and property good will.
AWARDS & CERTIFICATIONS
Awarded as Hotel Champion on Successful Launching of GHA DISCOVERY in December 2025 Rotana Hotel Management Corporation, Top Up Seller of the Company in Year - 2022 Rotana Hotel Management Corporation, Employee of the Month - July 2017 Rotana Hotel Management Corporation, Awarded as Colleague of Highest Satisfaction in Guest Surveys - Year 2019 Rotana Hotel Management Corporation, Awarded as Top Up seller for the month of April 2021 Rotana Hotel Management Corporation
Timeline
Front Desk Manager / Duty Manager / Night Manager
Saadiyat Rotana Resort & Villas
04.2024 - 02.2026
Guest Experience Coordinator
Beach Rotana Hotel
10.2022 - 02.2026
Team Leader Front Desk
Beach Rotana Residences
01.2018 - 10.2022
Front Desk Agent
Beach Rotana Hotel
04.2015 - 12.2017
Colleague Outlet Attendant
Beach Rotana Hotel
03.2014 - 03.2015
Intermediate - Commerce
Board of Intermediate & Secondary Education
Matriculation - Science
Board of Intermediate & Secondary Education
Advanced Diploma - Hospitality Management
College of Tourism & Hotel Management