SHEHEER HAMZA
Doha
Summary
Motivated individual with experience in customer service, IT support and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
CSR, Sales
Ooredoo Telecom
12.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
IT Administrator
Sparrow Trading and Contracting
06.2019 - 11.2021
- Worked with various systems, software, and peripherals.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
System Support Officer
Canny Computers & Services W.L.L
06.2013 - 05.2019
- Maintained office PCs, networks and Printers.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Back up and restoring datas.
Desktop Administrator
Qsoft Technologies W.L.L
02.2011 - 03.2013
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Provided on-site and remote technical support to users.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
IT Field Technician
SOLUTIONS TRADING AND CONTRACTING W.L.L
11.2007 - 12.2010
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
Education
Diploma in Hardware & Networking. -
Baron College And IT
Kerala- India06.2006
Skills
- Order Processing
- Active Listening
- Product Knowledge
- Live chat support
- Customer Service
- IT support
- On-Site Support
- Friendly, Positive Attitude
- Hardware troubleshooting
- Organizational Skills
- Professionalism
- Problem-Solving
- Multitasking
- Decision-Making
- Time Management
- Excellent Communication
- Teamwork and Collaboration
- Administrative Support
- Coordination
- IT infrastructure proficiency
Languages
English, Malayalam, Hindi, Arabic
Area of specialization
IT supports & Customer care
Individual qualities
- Positive attitude
- Hardworking, Team Player and quick learner
- High sense of commitment and dedication
- Ability to learn and adapt new technologies
- Good communication skill
Personal Information
- Hobbies: reading & cultural activities
- Passport Number: R3323313
- Date of Birth: 11/04/88
- Gender: Male
- Nationality: Indian
- Driving License: Qatar Driving License
- Marital Status: Married
Disclaimer
I do hereby declare that all of the statements given above are true & correct to the best of my knowledge & belief.
Timeline
CSR, Sales
Ooredoo Telecom
12.2021 - Current
IT Administrator
Sparrow Trading and Contracting
06.2019 - 11.2021
System Support Officer
Canny Computers & Services W.L.L
06.2013 - 05.2019
Desktop Administrator
Qsoft Technologies W.L.L
02.2011 - 03.2013
IT Field Technician
SOLUTIONS TRADING AND CONTRACTING W.L.L
11.2007 - 12.2010
Diploma in Hardware & Networking. -
Baron College And IT
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