SHEHROZ ATTA
DUBAI,UAE
Summary
Dedicated professional with extensive experience in customer service and customer relations. Proven expertise in interpersonal communication, payment processing, and account management. Skilled in lead generation and adept at handling opening and closing procedures. Committed to enhancing customer satisfaction and driving business growth through effective relationship management.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Sales executive
IPAY FOR ALL (DU CHANNEL PARTNER)
DUBAI, UAE
01.2024 - Current
- Established strong relationships with key industry players to expand business reach.
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
- Championed cross-selling initiatives to maximise sales volume and profit margins.
- Facilitated staff training programs enhancing their skills thereby positively impacting overall team performance.
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximized sales.
Telesales executive
IPAY FOR ALL (DU CHANNEL PARTNER)
Dubai, UAE
01.2023 - 12.2023
- Enhanced customer relationships by responding promptly and accurately to enquiries.
- Generated leads through cold calling, resulting in increased sales opportunities.
- Provided product information to prospective customers to encourage purchases.
- Managed high call volumes, ensuring excellent customer service standards were maintained.
- Maintained up-to-date knowledge of products, contributing to successful telesales pitches.
- Provided weekly reports to line manager on lead numbers, appointments made and number and value of completed sales.
- Received incoming direct sales enquiries via phone, website, email and referral partners.
- Trained and coached new starters and other sales team members to help meet team targets.
Sales manager
UFONE
GUJRAT , PAKISTAN
08.2017 - 10.2022
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Developed robust client relationships for improved business growth.
- Streamlined sales processes to enhance team productivity.
- Managed key accounts, resulting in consistent revenue generation.
- Enhanced market penetration with effective territory management.
- Improved bottom-line results with meticulous budget control.
- Analysed sales reports to identify trends and update strategies.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
Customer service representative
UFONE FRANCHISE
Gujrat , PAKISTAN
06.2016 - 07.2017
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmers to enhance customer retention.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Obtained feedback from customers to improve service experience.
Education
Associate of Science - ICS
Superior College
Gujrat/Pakistan 03.2013 - 08.2015
Skills
- Customer Service
- Customer relations
- Interpersonal communication
- Payment Processing
- Opening and closing procedures
- Account management
- Lead generation
Languages
URDU
Fluent
Punjabi
Fluent
English
Advanced
References
References available upon request.
Timeline
Sales executive
IPAY FOR ALL (DU CHANNEL PARTNER)
01.2024 - Current
Telesales executive
IPAY FOR ALL (DU CHANNEL PARTNER)
01.2023 - 12.2023
Sales manager
UFONE
08.2017 - 10.2022
Customer service representative
UFONE FRANCHISE
06.2016 - 07.2017
Associate of Science - ICS
Superior College
03.2013 - 08.2015
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