Shehroz Khan
Product Owner & Manager | Requirements Elicitation & Business Analysis Expert
Dubai
Summary
Result oriented, analytical, enthusiastic, and innovative business analyst & product owner with over 5 years of experience in managing the development of both mobile & web applications, requirements elicitation & documentation, business analysis, business processes understanding & enhancement, and customer satisfaction for multiple financial, telecommunication, social & health care small as well as large businesses/organizations.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
5
5
Certificates
Work History
Product Business Analyst/Product Owner
AFIA Insurance Brokerage Services, LLC
Dubai
03.2022 - 06.2022
- Responsible for managing the complete SDLC for all/any configurational changes, and new developments from scratch end to end, with respect to client communication, understanding, and documenting business requirements.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritised product backlog.
- Analyse client’s business requirements, and processes through document analysis, meetings, workshops, and workflow analysis.
- Translate stakeholder requirements into multiple tangible deliverables such as use cases, user stories, functional requirement specifications, and workflow diagrams, etc.
- Suggested enhancements to product design that would improve user experience.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Liaise between client, and development teams to ensure flawless final product delivery.
- Owned and prioritised product backlog
Product Owner
Lintel Financial Services Ltd
Islamabad
08.2021 - 02.2022
- Leading the implementation of a DEFI (decentralised financial) hybrid mobile & web application, end-to- end, with respect to stakeholders communication, understanding, and documenting business requirements.
- Works directly with development team, answers questions related to acceptance criteria and ensures that work performed meets customer expectations.
- Owned and prioritised product backlog.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Assisted Product Manager and Scrum Master to identify and implement best practices and improvements to product development process.
- Identified changes in project scope and modified job schedule accordingly.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Working within Agile framework to deliver your product in fortnightly sprints, prioritising your development team’s work with Scrum or Kanban.
- A change agent who can work with R&D managers to drive process improvements in an agile development environment.
Business Analyst
eWorx Internationals
Lahore
08.2020 - 08.2021
- Led projects, end-to-end, with respect to stakeholder’s communication, understanding, and documenting business requirements
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Managed the implementation through the development and QA teams along with the assurance of service delivery as per contract
- Translated stakeholder requirements into multiple tangible deliverables such as use cases, user stories, functional requirement specifications, and workflow diagrams, etc.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Executed analysis of risks and identified risk mitigation strategies.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
Business Support System Engineer/Analyst
CMPak Zong
Islamabad
06.2019 - 08.2020
- Held a shared responsibility of monitoring of newly launched CRMS (Customers Relation Management System) & post-implementation impacts along with coordination & resolution of issues identified in post-implementation
- Discovered root causes of problems and identified appropriate solutions.
- Worked closely with clients, developers & managerial staff
- Researched and adopted new technologies to add value to existing offerings.
- Held responsibility for Incident & problem Management and follow-up with vendor/stakeholders per permanent resolution/restoration
- Acted as an interface between the planning and operations team
- Management of changes, release & deployment management, validation & testing management & configuration management
- Held shared responsibility of testing BSS- related products.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
- Queried databases for information needed for report processing.
Software Developer
biz9s
Islamabad
06.2018 - 06.2019
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Updated old code bases to modern development standards, improving functionality.
- Developed two different Android Applications, relating to Health care & Financial Industries, using technologies like Android, Java, Spring Boot.
- Framework, JSON, XML & many more as well as one web application related to Banking Solutions.
- Discussed project progress with customers, collected feedback on different stages, and directly addressed concerns.
- Participated in software field testing to verify performance of developed projects.
- Translated customer requirements into written use cases.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Introduced agile methodologies and development best practices to division to enhance product development.
Data Editor/Analyst Intern
NEEF, Rawalpindi
12.2017 - 02.2018
- Collaborated with producers and management to develop enhanced interfaces to promote better functionality for users.
- Analyzed unstructured information to derive key insights.
- Queried databases for information needed for report processing.
- Discovered root causes of problems and identified appropriate solutions.
- Optimized core processes to improve business performance and operational agility.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Business Intelligence Intern
Mobilink
Islamabad
07.2016 - 09.2016
- Participated in writing Fast loads, Bteq and Parsers for encrypted data files.
- Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
- Collected data from wide-ranging sources.
- Developed intelligence-sharing dashboards, providing company-wide access to collected data.
- Mapped current business and operational processes and recommended areas for improvement.
Education
Bachelor of Science - Computer Science
08.2013 - 08.2018
Entrepreneurship Business Plan Proposal - Academic (university level)
Secured 1st position in proposing a Business Plan for an NGO “KHUWAHISH”.
Mobilink Summer Internship Program - Academic (university level)
Secured 1st Position in Mobilink Summer Internship Program.
Badminton Team Captain - Sports (inter university level)
Elected as the captain of university's badminton team for 2 senior years.
Singing Competition - carnival'14 - Extra-Curricular (university level)
Received1st prize for performing solo in musical competition.
Intermediate of Science - Computer Science
09.2011 - 05.2013
Skills
Project/Product Management
undefinedCertification
Agile Product Owner Role: Foundations
Timeline
Agile Product Owner Role: Foundations
05-2022
Business Analysis for Project Managers
05-2022
Agile Project Management with JIRA Cloud: 2 Lean and Agile Processes
05-2022
Requirements Elicitation fRequirements Elicitation for Business Analysts: Interviews
05-2022
Managing JIRA Projects: 1 Introduction
05-2022
Product Business Analyst/Product Owner - AFIA Insurance Brokerage Services, LLC
03.2022 - 06.2022
Product Owner - Lintel Financial Services Ltd
08.2021 - 02.2022
Business Analyst - eWorx Internationals
08.2020 - 08.2021
Business Support System Engineer/Analyst - CMPak Zong
06.2019 - 08.2020
Software Developer - biz9s
06.2018 - 06.2019
Data Editor/Analyst Intern - NEEF, Rawalpindi
12.2017 - 02.2018
Business Intelligence Intern - Mobilink
07.2016 - 09.2016
NUCES FAST - Bachelor of Science, Computer Science
08.2013 - 08.2018
Punjab College of Information Technology (PCIT) - Intermediate of Science, Computer Science
09.2011 - 05.2013
Projects
Property Expert (DMS) - Web
An easy-to-use automated system, comprehensive enough to manage your data, in spite of business type.
Lintel Internet Banking App - Mobile
A new bank is planned to come into the UK market initially for both the UK based. and international students/clients. Unfortunately, as of now, cannot share more information, as the relevant information is mostly conf identical.
JET Health Solutions (JHS – CRM) - Web
A SaaS platform to deliver branded shopping experience automated policy administration, and foster collaborations across customers, brokers, and health plan teams.
CRMS Launch (CMPak Zong) - Web
A CRM is a widely-implemented strategy for managing a company's interactions with customers and other sales prospects. It involves using technology to organize, automate and synchronize business processes – principally sales activities, but also those for marketing, customer support, and technical support.
MyMediport - Mobile
Designed for patients, doctors, and healthcare providers. Through this app, users can keep a record of their medical details in one place and access any document, anytime, anywhere.
WalletWiser - Mobile
Design and integrate an SMS generation module for WalletWiser, an Add-on for Mobile wallets in Pakistan (currently supported by Mobilink United Kingdom JazzCash and Telenor Easypaisa) to manage budget and business reports.
Hobbies
- Singing
- Acting
- Travelling
- Badminton
- Cricket
- Football
- Snooker
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