Shehzeen Najam
Dubai,United Arab Emirates
Summary
Dynamic professional with extensive expertise in CRM and sales, complemented by proficiency in Microsoft Office and exceptional time management skills. Demonstrates strong team collaboration and customer service capabilities, adept at handling objections and consistently achieving sales targets. Skilled in multitasking, product knowledge, business development, staff training, and digital marketing strategies. Excels in sales data analysis, order management, data reporting, and task delegation. Committed to leveraging these competencies to drive business growth and enhance operational efficiency.
Overview
9
9
years of professional experience
Work history
Sales supervisor
Sharaf Electronics
Dubai, United Arab Emirates
2026.01 - Current
- Established strong client relationships which resulted in repeat business.
- Supervised the sales team, enhancing their performance and productivity.
- Collaborated with marketing team to design effective sales promotions.
- Ensured adherence to company standards by conducting routine checks and balances.
International Sales Executive
CTI Shipping
2025.05 - 2025.11
- Managed international sales operations for shipping and logistics services, building strong relationships with global clients and freight partners.
- Ensured proper handling of FCL/LCL shipments, verifying container loading, sealing and compliance with safety and customer regulations.
- Managed shipments under various inco-terms including (Ex-works, Free Carrier (FCA) and DDP/DDU) ensuring full compliance with international trade procedure.
- Prepared and negotiated freight quotes, shipping rates, and service agreement to meet customer requirements and maximize profitability.
- Coordinated with operations and logistics teams to ensure smooth shipment handling.
- Conducted outbound sales calls and email outreach to target potential clients, increasing lead generation and sales conversion.
- Maintained accurate records of sales activities, client interaction and updated pipelines.
- Managed customer inquiries related to container types, capacity, leasing option and freight rates to provide the best shipping solution.
Telesales Marketing
Earthlink Innovation Trading LLC
2021.08 - 2025.05
- Engaged with prospective and existing clients through outbound phone calls to introduce EarthLink’s internet and service plans, utilizing customized communication strategies to maximize impact.
- Addressed customer inquiries and concerns with in-depth product knowledge, helping customers choose the most suitable internet packages based on their needs.
- Conducted outbound calls to promote EarthLink’s internet plans, achieving a daily call volume of 100+.
- Addressed customer inquiries and matched them with suitable service plans, leading to a 20% sales conversion rate.
- Developed rapport with clients through active listening and personalized service, enhancing customer experience and fostering long-term relationships.
- Generated leads through cold calling and email outreach, contributing to a 30% increase in sales pipeline.
- Built strong customer relationships, boosting retention by 12% through proactive engagement.
- Worked closely with internal teams to streamline service delivery and improve the customer experience.
Telesales Marketing
Al-Wafiq (du Telecom UAE)
2016.12 - 2021.08
- Proactively contacted potential and existing customers via phone calls to promote products and services, utilizing well-structured scripts to maximize engagement and conversions.
- Effectively answered customer inquiries, providing detailed information about products, features, and pricing to drive customer satisfaction and interest.
- Collaborated with the marketing team to refine outreach scripts and promotional strategies, driving a 10% increase in customer retention.
- Trained and mentored new tele sales representatives, sharing best practices and achieving a 25% improvement in team productivity.
Education
Bachelor of Commerce -
University of Karachi
PakistanIntermediate - Commerce
Askari Degree College
PakistanSkills
- CRM and sales expertise
- Microsoft Office proficiency
- Time management
- Team collaboration
- Customer service software
- Objection handling
- Sales target achievement
- Multitasking skills
- Product knowledge
- Business development
- Staff training
- Digital marketing strategies
- Sales data analysis
- Order management
- Data reporting
- Task delegation
Language
English
Urdu
Timeline
Sales supervisor
Sharaf Electronics
2026.01 - Current
International Sales Executive
CTI Shipping
2025.05 - 2025.11
Telesales Marketing
Earthlink Innovation Trading LLC
2021.08 - 2025.05
Telesales Marketing
Al-Wafiq (du Telecom UAE)
2016.12 - 2021.08
Intermediate - Commerce
Askari Degree College
Bachelor of Commerce -
University of Karachi