Sheikh Majid Munir
HE ONE TOWER WARSAN 4 Dubai
Summary
Experienced Senior Network Support Engineer with deep understanding of network systems and infrastructures.
Specialize in designing network infrastructures, implementing security protocols and managing cloud-based services. Possess strong skills in diagnosing, troubleshooting, and resolving technical issues while ensuring optimal network performance. Ability to manage complex projects, implement strategic solutions, and lead cross-functional teams. Previous work has consistently resulted in improved efficiency, reliability, and overall system performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Network & Support Engineer
TEK SIGNALS
DUBAI
09.2023 - Current
- Lead high-profile IT infrastructure projects for clients like Dubai Airport, DWC Airport, WASL , ADMC, DMI, e&, Jebel-Ali Racecourse, SEHA, Sharjah Digital, and UAE University.
- Conduct detailed site surveys with project engineers, and generate comprehensive technical documentation, including HLD, LLD, System Description, and PIP.
- Conducting comprehensive surveys, installations, commissioning, and configurations of NTP servers using NTP or PTP, with expertise in SAFRAN Secure Sync 1200 and 2400.
- Migration of critical network infrastructure devices (switches, servers, routers) to a new clock server for accurate timing.
- Integrated AWS Cloud services, EC2, and S3 with DataMiner to enhance scalability and optimize cloud-based monitoring solutions for clients.
- DataMiner implementation with Azure to deliver automated monitoring, reporting, and alerting for DaaS (DataMiner as a Service), ensuring efficient system performance for broadcast and IPTV infrastructure for multiple clients.
- Configured, deployed, and maintained wireless access points (APs) for Cisco, Aruba, and D-Link Etisalat PNP.
• Conducted comprehensive surveys and implementations of access control systems and CCTV solutions for FM stations across the UAE. Managed installations and configurations of Hikvision and Dahua CCTV and access control devices, integrating them with DataMiner for real-time monitoring and control, enhancing physical security and system visibility for one of our clients. - Proactively performing preventive maintenance and firmware upgrades for key clients, ensuring system stability and security in accordance with agreed SLAs.
- Coordination with the vendor for hardware procurement, system maintenance, and troubleshooting, ensuring timely delivery. Hardware and support services via procurement systems, like SAP and Ariba.
- Managed multiple projects simultaneously while ensuring deadlines are met.
- Participate in technical clarifications, responding to RFIs, RFQs, and RFPs, while providing tailored technical solutions aligned with client specifications.
- Developed and maintained comprehensive documentation of network configurations, setups, and procedures for future reference.
Level 1 Support Engineer
Etisalat (Managed Services Solutions)
DUBAI
10.2019 - 09.2023
- Provided IT support, ensuring that network services were managed, and tracked incidents, requests, and changes using tools like UCMS, REMEDY and MS DYNAMICS.
- Coordinated and prioritized service requests, monitoring ongoing incidents to ensure service uptime was maximized.
- Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.
- Providing support in execution of IP/MPLS network upgrades and planned activities with FAO & IP-NOC. Utilized BMC Remedy for change management processes.
- Providing immediate support in case of any network outage or any service affecting incident happens.
- Ability to administer firewalls, routers, switches & virtual private networks (VPNs).
- Working on Fortinet (Forti manager, FortiGate) to configure enterprise customer side Fortinet CPE to configure IP Phone, Port forwarding, Wi-Fi configuration etc for UCAAS and business in a box Etisalat solution.
- Configured security policies, proxy, and URL filtering on FortiGate to enhance network security, control web traffic, and ensure safe browsing for enterprise users by applying access restrictions and content filtering rules.
- Working on Incident management that includes monitoring.
- Coordination with third-party vendors for installation, firmware updates, and maintenance tasks.
Associate Engineer L-2 (Technical Field Support)
ETISALAT
AJMAN
09.2015 - 10.2019
- Supporting Field Team in resolving Dockets/SR tickets for network and service-related issues.
- Configuration and Commissioning of 3P services within the given KPIs in order to support in maintaining the consistent, reliable and efficient performance of Etisalat services.
- Configuring the parameters for GPON OLT’s & ONT’s.
- VOIP configuration for 3 different protocols (MGCP, H248 and SIP) over NMS and Huawei Soft switch/ Ericsson IMS Soap UI.
- Service port creation and IP/VLAN configuration as per the OLT for Voice Internet and IPTV services.
- Remote configuration of IAD & Mediatrix for PABX services.
- Escalate unresolved cases to CS-L2 Support to 3rd level (CIT/ANO/ANM/IP CORE/ CVM/NGN/IMS).
IT Support Engineer
IIC (PTCL)
LAHORE
10.2011 - 02.2015
- Provided Level 1 IT support, diagnosing and troubleshooting hardware, software, and network connectivity issues.
- Technical support for 3P services (Voice, Internet, IPTV), minimizing disruptions for end users.
- Logging & resolving issues promptly and efficiently to maintain high service availability and performance.
Education
Bachelor of Science - Telecommunication Engineer
COMSATS Institute of Information & Technology
LAHORE PAKISTAN08-2011
Skills
- Network troubleshooting
- Project management
- Cloud integration
- Technical documentation
- Network security
- Data monitoring
- Time synchronization
- Vendor coordination
- Technical infrastructure migration
- Technical support capabilities
- Infrastructure planning and design
Certification
• CCNP ENTERPRISE
• CCNP ENCORE
• CCNP ENARSI
• PALOALTO PCNSE
• SKYLINE DATAMINER ADMINSTRATOR
• SKYLINE DATAMINER OPERATOR
• LINUX RED HAT
• AWS PRACTIONER
• CCNA (R&S, Security)
• NSE1 & NSE2 &NSE4
• VMWARE ON CLOUD
• AWS IOT BUSINESS
Timeline
Sr. Network & Support Engineer
TEK SIGNALS
09.2023 - Current
Level 1 Support Engineer
Etisalat (Managed Services Solutions)
10.2019 - 09.2023
Associate Engineer L-2 (Technical Field Support)
ETISALAT
09.2015 - 10.2019
IT Support Engineer
IIC (PTCL)
10.2011 - 02.2015
Bachelor of Science - Telecommunication Engineer
COMSATS Institute of Information & Technology