Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Work Intelligence
Interest
Timeline
Sheikh Nissar

Sheikh Nissar

Dubai,United Arab Emirates

Summary

Diversely skilled Technical Engineer with 7 years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Talented at deriving maximum value from existing assets as well as knowing when cost-effective upgrades reach peak return on investment (ROI).

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

IT ENGINEER

Dell
Bangalore, India
05.2020 - Current
  • Mentored fast paced team of 12 plus technical support specialist
  • Accountable for escalations & ensuring requests are handled at timely manner
  • Mentor level 1st to gain better understanding of our products, business procedures, as well as professional development
  • Identity spare requirements & logistics
  • Report breakdown root causes equipment, falls & concerns management
  • Attend major breakdowns, identify fault and problem solving with minimal downtime to production
  • Submitted and initiated with proactive ideas & proposals for team initiation
  • Provide directions and assistance to follow KPI standards throughout the day
  • Monitor service calls to observe employee's technical accuracy and conformity to company policies
  • Utilize team built and inspire to obtain high customer service, results & standards.
  • Maintained up-to-date technical knowledge and certifications for compliant IT services.

SENIOR TECHNICAL TECNICIAN

CONCENTRIX
Bangalore, India
09.2016 - 04.2020
  • To help operations in day to day and drive performance across the business
  • Develop expert level knowledge of Lenovo think systems from hardware perspective and enquire applications knowledge to aid in problem diagnosis resolutions for companies
  • Client Situation maintained compliance with SOP and regulatory guidelines
  • Researched issues on various commercial systems to resolve complaints, answer/reply inquiries and outline solutions
  • Troubleshoots/resolves issues with hardware, operating system, built in applications and network devices.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Resolved incidents promptly and rigorously, including emergency callouts as required.
  • Delivered in-house bespoke IT induction for new staff.
  • Used different tools to support blended learning efforts.

IT HELP DESK

IT Help Desk
Bangalore
01.2016 - 08.2016
  • IT help desk: Internal Support - Bangalore working woth employees to identify computer problems and advising on the solution
  • Updating self-help docs so employees can try to x problems themselves
  • Installing and con guring computer hardware, software, systems, printers and scanner
  • Logging and processing support calls.
  • Assisted team members with audit engagements to meet strict deadlines.
  • Balanced work and study responsibilities through strategic time management.
  • Trained less experienced team members in standard procedures and software use.

Education

MBA - IT & SYSTEM MANAGEMENT

NMIMS UNIVERSITY
05.2021 -

BACHELOR - COMPUTER APPLICATION

J&K STATE BOARD OF SCHOOL EDUCATION, India
03.2012 - 01.2016

Skills

  • Quality Assurance
  • Technological integration
  • Customer support needs assessment
  • Hardware diagnosis
  • Technical issues analysis
  • Troubleshooting proficiency
  • Technical documents comprehension
  • Software diagnosis
  • Team collaboration
  • IT staff leadership
  • Technical process improvement
  • Helpdesk administration
  • Reporting and documentation
  • Operations management
  • CRM and office management software
  • Workflow planning
  • Data management
  • Problem Management & Solving
  • Information security
  • Technical troubleshooting
  • Team reporting
  • OS knowledge
  • Customer support

Accomplishments

  • Converting Website into Android Application
  • Duration: 1 Month
  • The android application will include all that what is present in college website, and students without visiling the college website can access all information and news related to college through this application
  • Today all students are using android Smarlphones and love to use android application as compared to visiting a website
  • So my wish is to make an android application for the college by which students can access college website by having college android application in their Smartphones


  • Tools Used:
  • Android Studio and Eclipse

Languages

English
Fluent
Kashmiri
Native
Urdu
Advanced
Hindi
Upper intermediate
Arabic
Beginner

Work Intelligence

OS: WINDOWS, client O.S. and Linux Redhat. 

Aws Tools: AWS IAM, EC2, S3, Cloudwatch, loadbalancing, Auto scaling, VPC, Database server. 

Software: SAP, Salesforce, CRM, MS-Office, Android Studio, Visual Studio, Oracle Database SQL.   

Hardware: All Computer hardware basics (A +)  

Interest

  • Bike Ride
  • Gym Cricket
  • Scrabble
  • Swimming
  • Tennikoit

Timeline

NMIMS UNIVERSITY - MBA, IT & SYSTEM MANAGEMENT
05.2021 -
IT ENGINEER - Dell
05.2020 - Current
SENIOR TECHNICAL TECNICIAN - CONCENTRIX
09.2016 - 04.2020
IT HELP DESK - IT Help Desk
01.2016 - 08.2016
J&K STATE BOARD OF SCHOOL EDUCATION - BACHELOR, COMPUTER APPLICATION
03.2012 - 01.2016

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Sheikh Nissar