SHEIKH SANA ALEEM

• Developed key operational initiatives to drive and maintain substantial Business growth, coordinating with sales & operations teams.
• Monitoring accounts receivable (AR) and tracking outstanding balances, LPOs, overdue payments, unraised Invoices.
• Follow-up with clients, travel agents, and corporate accounts for timely collections and avoid delays.
• Resolving billing discrepancies (fare differences, refunds and Supporting audits and documentation).
• Reconciliation of receivables and Month-end closing AR reporting.
• Invoice, statement, credit notes generation for air tickets, hotel bookings, tours, visas, and other travel services.
• Updating receipts on accounts (cash, bank transfer, credit card, cheques).
• Served as official Finance representative of organization to public groups and government companies in UAE and out side UAE.
• Maintained accurate financial records by updating and reconciling accounts payable and receivable data on internal applications.
• Delivered high level of service to clients to maintain relationships for future business opportunities and to increase profits.
• Negotiated payment terms with clients to improve cash flow.
• Verified discrepancies and resolved clients' billing issues to maintain high levels of customer satisfaction.
• Executed end-of-month duties including client statement reconciliation and total corporate credit expense reporting to ensure accurate financial records.
• Streamlined payment, billing, issuance format, PR and LPOs processes for enhanced efficiency in operations to increase profits.
• Ensured timely collection of payments by tracking outstanding amounts and following up on overdue accounts.

• Delivered invoice Auditing process and financial accounting work with the team.
• Ensure financial records meet regulations and compliance.
• Delivered timely and high-quality month end management accounts including a KPI pack.
• Supervised finance and accounts assistants, conducting staff appraisal, performance management, training programmes, development and Ad hoc support to the Finance department.
• Pay vendors by scheduling paychecks and ensuring payment is received for outstanding credit; respond to all vendor inquiries regarding finance.
• Keep track of all payments and expenditures, including payroll, purchase orders, invoices, and statements.
• Maintaining accurate financial records and ensuring smooth relationships with suppliers, contributing significantly to the company’s financial health.
• Uber Freight from 28th March till 15th June

• Audited scores of every team member in team and also chats re-audited to avoid errors before month end.
• Prepared Reports of all KPIs shared everyday to meet score as individual and as Team. Appreciated performance and gave Rewards and Recognition.
• Regular Coaching, Meetings, Team huddle, One-O-One interactions and Pre-post shift.
• Client interaction on call calibrations, WBR, and WFM calls for schedule.
• Monitoring customer contact, ensuring that team members receive feedback and areas for improvement are highlighted and improved and appreciated by clients.
• Grooming, Growth and development of Team member for next role and they have been promoted from my team.
• Conducted regular team briefing sessions within agreed timescales, ensuring that all relevant information is cascaded to team members.
• Achieved appreciation for myself and for Team performance.
• Process areas and internal department got improved with my ideas.
• Provided intra-departmental support and direction as assigned.
• Team leadership experience with ability to multitask and priorities demanding workload inter department and intra department.
• Developing and executing plan to ensure continuity of customer service process delivery in event of unplanned absence of team members
• Attentive Mobile from Sept 2022 till July 2023

• Credit Bureau Disputes Analyst is responsible for processing, resolving, and responding to customer disputes related to credit bureau reporting.
• Agent acts as liaison between company and credit bureaus on regulatory updates and maintains good relationship with credit bureaus.

Aanalyst responds to all disputes (direct and indirect) by conducting a reasonable investigation that is in compliance with Fair Credit Reporting Act and CDIA Credit Reporting Resource Guide.

• Agent ensures confidential, sensitive information and data of company is secured and disposed of in accordance with company policies and guidelines.
• In addition to day to day volumes, this role interacts with Office of President (complaints) Fraud, Collections and Credit Operations, Compliance, and/or Legal to ensure compliance with laws and regulations and to help minimise any risk that would be associated to Barclays by abiding by company’s policies and procedures.
• Respond to consumer requests through written correspondence in accordance with Federal regulations related to Fair Credit Reporting Act along with specific state requirements.
• Makes outbound calls as necessary to customers to clarify customer dispute.
• Makes outbound calls as necessary to consumer reporting agencies.
• Update and respond to Credit Reporting Agencies via eOSCAR timely and accurately
• Credit Bureau Reporting (Legal & Compliance) - Aug 2018 to Mar 2022

• Understanding of Credit files and reporting on customer Credit files as per process.
• Collecting payments of credit cards, informing customers about CRA.
• Debt settlement, Current status of remediation account.
• Payment arrangement, different options as per MDI.
• Reduced payment plan, Impact on CRA.
• Debt written off, Refunds, settlement on CRA.
• Resolving financial difficulties.
• Arrears assistance, information of CRA.
• Finding customer Vulnerability.
• Barclaycard Financial Assistance- UK Barclays

• Perform vendor invoice processing using the scanned image of invoices received from countries.
• Process all accounts payable documents and various payment transactions including purchase orders, vendor’s payments (3-way match).
• Process the credit memos, VAT and NON-PO invoices.
• Late payments monitoring and action the queries raised by countries and/or regions as per timelines agreed within service levels.
• Accurate verification and input of transactions on a timely basis in compliance with established standards.
• Generate the weekly hold report and other reports, maintaining the daily dashboard.
• Match invoices with purchase order and project coding in Oracle.
• Assisting General ledger team in Month end and Year end closing.
• Reviewed vendor’s statements and legal notice.
• Weekly payment process through BACS and CHAPS.
• Ensured timely receipt of payment and resolved any discrepancies in areas of accounting.
• Responding to vendor and employee’s inquiries and conducting investigations and historical reviews to resolve problems.
• Corporate Finance (Mondeo) from 2015 to 2018