Sheila Cayabyab
Dubai,DU
Summary
To be part of a dynamic and professional driven organization and exert my skill and abilities to the fullest with the opportunity for growth based on performance through hard work and innovative contribution.
Overview
20
20
years of professional experience
Work History
Assistant Manager - II
Habib Bank Limited
07.2022 - 02.2024
- Processing of Staff reimbursements as per Bank’s Policy; Local Travel Expense, Utility Bills, Entertainment Expenses, Mobile Phone Allowances, Airfare Reimbursements as per entitlements, Car Parking, etc
- Handling daily operational purchasing needs
- Vouchers Entries
- Switch Reports/MYSIS Reports Receiving /Sending TCS and DHL International, Local and Internal Mail
- (Documents) Follow up and Contacting Vendors
- Handling Quotations and Procurement
- Handling the Reception
- Taking care of LAMs request (ICCS.RTGS) Handling Internal Mail (Back Up) Entertainment Summary (Petty Cash) Central Bank Access (as back up)
Assistant Manager
Habib Bank Limited
09.2018 - 07.2022
- Transaction Monitoring, Screening and RFI Unit Transaction Monitoring through FCCM Transaction Screening through SW / ZOF RFI Handling Related System developments, health check and SOPs Related Internal and External Audit handling and issues resolution Correspondent Banking related queries Maintaining MIS related to TMS /SS Management of Internal Black Lists Filing of STRs related arising from TMS, SW and RFIs MIS Management and support Operational Risk Management Other assignments and support to Head of Compliance
Assistant Manager
Habib Bank Limited
04.2015 - 09.2018
- Support Head – Credit Admin to manage & monitor the Credit Admin functions of all business units including consumer across the country
- Ensure, accuracy & enforcement of entire legal documents for all customers
- Facilitate back office support to the units in smooth executions of transactions
- Preparing and circulating the daily EOL / TOD / Overdue reports to all the relevant units for their information & necessary action
- Updating of daily, weekly and monthly MIS (Portfolio reports, Deferrals/ Temporary extensions, Exception report, Credit card monitoring etc)
- Follow-up with the Business Heads, RMs for exceptions & completion of control documents
- Follow up with the business units for the completion of periodic documents including Insurance policies, Trade license & stock & receivable reports etc
- Periodic maintenance of all control documents (Joint Custodian of the Vault with Head –Credit Admin) Coordination with internal and external auditors for achieving an acceptable audit rating
- Compliance to Policies & Procedures as laid down in CAD Manual, Credit Policy & relevant guidelines of Central Bank / Government
- Ensuring that the documentation issued is in strict compliance with the approval terms & procedures
- Ensuring that the approvals received are approved by the competent authority as per the matrix Periodical review of Credit Control guidelines under the supervision of Head- Credit Admin based on changes witnessed in the market, directives received from Central Bank / Government
- Ensure compliance of TAT in issuance of documentation and releasing of credit lines once the documentation is complete
- Respond to requests for issuance of confirmation certificates and credit enquiries with the specified TAT
- Preparation of Balance Confirmation Certificates
- Preparation of No Objection Certificates
- Preparation of Liability Certificates
- Co-ordination with relevant business units for preparation of credit reports
- Maintenance of CAD operations files
- Circulation of ATs / OTs to relevant departments.
Branch Officer
HSBC - RBWM
10.2013 - 04.2015
- To undertake all branch processing within the section
- To provide quality service to achieve maximum customer satisfaction by correctly interpreting & processing instructions
- An acceptable/agreed volume of work is handled contributing to the achievement of the sections performance targets
- To ensure that tasks are prioritized, processed and completed in accordance with procedures
- Common frauds/errors/irregular transactions are identified and appropriate action is taken in accordance with procedures
- To ensure that a general level of awareness about Business Information Risk, Money Laundering and other legal and regulatory requirements are maintained at all times
- Knowledge and experience are shared with colleagues, providing assistance on referred/technical issues
- To strictly follow the Health, Safe, Fire and Security instructions as laid down from time to time
- To provide a highly quality service, in line with procedures and compliance guidelines, to achieve maximum customer satisfaction by prompt and accurate processing of related documentations.
Regional Authorization & Fraud Control Officer
HSBC BANK MIDDLE EAST LIMITED
09.2006 - 11.2012
- Currently working as a Fraud Detection Officer in HSBC (Security Fraud Risk Dept.) – With over 1 million active Card users of HSBC in Middle East Region, the core expertise has been focused on fraud risk mitigation on both Debit and Credit cards
- Through various in-house training and on-the job expert guidance, the analytical and intuitive skills sets have been constantly improved under a professional environment and well demonstrated through significant performances over the year
- The pro-active detections on card frauds have seen significant increase year after year, and the losses were efficiently controlled
- This has been achieved in spite of dynamic changes in fraud trends and the pace of car frauds experienced through various channels across the world
- Monitoring ATM Debit & Credit card transactions for customer
- Working in Falcon system monitoring and analyses the debit card transactions
- Following up with customers & confirming their transactions
- Monitor live ATM Transactions taking place from ATM cards specifically issued, the suspected Transactions are reviewed by me in an in - depth manners by using the different tools in HUB
- Suspect cases, if any, sending emails to the respective Branch for contacting the customer and confirm the transaction with the customer
- Review above reports and send suspects cases, if any, to E – Fraud officer for further investigation
- Collect previous day’s calling list from the RCC calling staff and review
- Send any suspect case to E – Fraud officer for further investigation
- Assist E-Fraud officers and other team members on their day-to-day tasks
- Keep an update documentation of the department
- Always adopt the “clear desk” policy
- Update MI on daily basis and submit to E-Fraud officer
- Perform any additional task assigned from department
- Reviewing Cases and detecting frauds in Falcon and ATMP.
Supervisor
HABIB BANK AG ZURICH
11.2003 - 01.2005
- Printing U.A.E Switch Settlement Online reports
- Loading and Printing Switch Transaction Summary reports
- Posting (Nostro Account) daily
- Follow up Memos to Branches
- MDS-daily control reports
- Debit Sundry reports
- Printing Sundry reports
- Debit Sundry Creditors and Credit to U.A.E Switch ATM CLG A/C
- Marking Reconcilliation
- Printing monthly Statement reports
- Updating Central Bank Court Notices
- Typing letters of Central Bank Court Notices
- Updating and Monitor Excess Cash and sending follow – up memos to branches
- Filling & answering phone calls.
Education
Bachelor of Science in Commerce Major in Accounting -
FEU (Far Eastern University Manila Philippines)
01.1984
Skills
- Strong interpersonal and good communication skills
- Fast Learner and able to implement immediately
- Able to work under pressure and tight deadlines
- Result oriented
Languages
Tagalog: Mother Tongue
Arabic: Good
English: Very Good
Personal Information
- Place of Birth: Philippines
- Date of Birth: 08/14/64
- Nationality: UAE
- Driving License: Holder of a valid U.A.E driving license
- Marital Status: Divorce
References
Available upon Request
Timeline
Assistant Manager - II
Habib Bank Limited
07.2022 - 02.2024
Assistant Manager
Habib Bank Limited
09.2018 - 07.2022
Assistant Manager
Habib Bank Limited
04.2015 - 09.2018
Branch Officer
HSBC - RBWM
10.2013 - 04.2015
Regional Authorization & Fraud Control Officer
HSBC BANK MIDDLE EAST LIMITED
09.2006 - 11.2012
Supervisor
HABIB BANK AG ZURICH
11.2003 - 01.2005
Bachelor of Science in Commerce Major in Accounting -
FEU (Far Eastern University Manila Philippines)
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