Sheila Hazel HOPE

• Completed complex haircuts with precision, ensuring accuracy to client specifications.
• Leveraged expertise in balayage technique; created natural-looking highlights meeting diverse clientele requirements.
• Demonstrated advanced knowledge of the latest hair trends, resulting in high customer retention rates.
• Offered comprehensive consultations to clients for personalised, effective hair care strategies.
• Collaborated with team members to achieve a harmonious working environment conducive to creativity and innovation.
• Targeted upselling strategies employed; increased sales of salon retail products.
• Provided detailed instructions and treatment procedures to clients.
• Enhanced client satisfaction by providing expert hair styling advice based on individual style and preferences.

• Developed strong and lasting rapport with clients through consistent delivery of requested services.
• Built successful, long-standing client relationships, increasing repeat and referral business.
• Styled hair using optimum cutting and scissoring techniques.
• Used conditioning treatments and products for enhanced client hair health.
• Created traditional and contemporary hair styles for men and women.
• Coloured hair using permanent, semi-permanent and natural dyes to suit client needs.
• Managed busy schedule to minimise appointment delays.

• Improved salon's reputation with excellent customer service skills.
• Achieved customer satisfaction by delivering high-quality haircuts, colours and styles.
• Advised junior stylists on technique, enhancing overall team performance within the salon.
• Kept up-to-date with fashion trends to offer contemporary styles to clients.
• Assisted other stylists during busy periods fostering effective teamwork within the salon.
• Mastered complex colouring techniques for standout client looks.
• Kept detailed records of customer information and services provided, maintaining continuity of provisions between stylists.

• Mastered complex colouring techniques for standout client looks.
• Demonstrated mastery in all areas of hairdressing for increased client retention.
• Kept up-to-date with fashion trends to offer contemporary styles to clients.
• Advised junior stylists on technique, enhancing overall team performance within the salon.
• Created unique hairstyles, resulting in a diverse portfolio of work.
• Trained junior stylists to create high-performing salon teams.

• Ensured stock replenishment in a timely manner to maintain product availability.
• Built strong relationships with regular customers for repeat business.
• Conducted daily inventory checks to manage stock levels accurately.
• Demonstrated products effectively leading to increased sales conversions.
• Offered personalised shopping advice to enhance customer experiences.

• Specialised in modern hairstyling trends to increase client retention.
• Conducted comprehensive client consultations to tailor services to individual needs.
• Participated actively in product knowledge sessions; boosted up-selling success rate.
• Demonstrated mastery of colouring techniques, enhancing client satisfaction.
• Increased repeat business by providing high-quality haircuts.

• Prepared garments for presentations which enhanced visual appeal during client meetings.
• Contributed to successful fashion shows by assisting in model fittings and garment alterations.
• Maintained an organised studio environment, ensuring efficient workflow during busy periods.
• Collaborated with senior designers to bring their creative vision to life.
• Assisted in pattern making and garment construction to bring designs to life.
• Shadowed senior team members to learn new skills, techniques and approaches to work.

Part-time job while studying Fashion Design at ECA.

Assistant to head designer and owner.

• Answered phone calls promptly, providing excellent customer service.
• Handled confidential information, maintaining discretion and integrity.
• Facilitated smooth running of operations through efficient task management.
• Took on additional tasks on manager's request.

Apprenticeship/ Training in Haircutting and all other Hairdressing techniques.

Part-time job while at High school

• Supported therapists in delivering high-quality services via timely room preparation and cleanup post-treatments.
• Prepared premises and supplies for arriving guests.