Sheila .O. Ben-Upaka
Dubai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Branch Manager
Total Grace International Real Estate
07.2022 - Current
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Boosted sales and customer loyalty through incentive programs.
- Consulted customers to boost product sales and services.
- Launched new training program to boost employee skills and staff retention rate.
- Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Administrative Manager
Total Grace Group
08.2020 - 06.2022
- Met department budgets by monitoring and reporting on office expenses.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Updated reports, managed accounts, and generated reports for company database.
- Created reports, presentations and other materials for executive staff.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Delivered performance reviews, recommending additional training or advancements.
CEO's Secretary
Total Grace Group
09.2019 - 07.2020
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and presentations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Developed and maintained automated alert systems for important deadlines.
- Facilitated training and onboarding for incoming office staff.
- Took notes and dictation at meetings.
- Answered high volume of phone calls and email inquiries.
- Updated and maintained confidential databases and records.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Created and managed office systems to efficiently deal with documentation.
- Filed paperwork and organized computer-based information.
- Organized and coordinated conferences and monthly meetings.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled incoming and outgoing mail, email and faxes.
Education
Bachelor of Science - Agriculture
Ambrose Alli University
Nigeria 09.2017
Skills
- Staff Management
- Staff Training
- Staff Supervision
- Federal Regulations
- Goals and Performance
- Event Planning
- Customer and Vendor Relations
- Multitasking Abilities
- Safety Protocols
- Sales Expertise
- Cash Handling
- Team Player
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
Timeline
Branch Manager
Total Grace International Real Estate
07.2022 - Current
Administrative Manager
Total Grace Group
08.2020 - 06.2022
CEO's Secretary
Total Grace Group
09.2019 - 07.2020
Bachelor of Science - Agriculture
Ambrose Alli University
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