Sheja Sarah Thambi
Operations Manager
Sharjah,SH
Summary
Results-driven professional with extensive experience in market research and consulting for luxury brands. Skilled in process optimization, compliance, and enhancing quality, customer satisfaction, and team performance.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Operations Manager
D2 Sports Academy
01.2022 - Current
- Managed budgets for income and expenditure, providing detailed financial updates to senior management to ensure alignment with operational goals.
- Spearheaded the planning, production, and promotion of events, children’s camps, coaching programs, and gym membership plans, driving client engagement and revenue growth.
- Collaborated with the Operations Team to deliver exceptional customer service, optimizing client checkout experiences, and overseeing asset protection and inventory control.
Global Operations Coordinator
Customer Experience Group
01.2019 - 12.2019
- Led a global team of Operations & Validation Executives, ensuring high-quality field surveys, timely data collection, and accurate electronic submissions.
- Strengthened client relationships by introducing tailored solutions and services, enhancing the luxury brand customer experience and driving long-term value.
- Documented all management meetings and supported Heads of Business Units globally in driving strategic processes and effective implementation.
Team Leader
Kantar
09.2009 - 12.2018
- Managed the successful execution of multiple projects, ensuring completion within specified timelines and delivering actionable feedback during client meetings.
- Recruited, led, and monitored a team of 30+ employees, setting KPIs and tracking performance to ensure project goals and deadlines were met.
- Conducted B2B and B2C studies for clients across diverse sectors including Banking, Telecom, Real Estate, and Government Entities, providing insightful reports and feedback during the auditing phase.
Education
High School Diploma -
Progressive English School
Sharjah, United Arab Emirates 04.2001 -
BBA -
American College of Dubai
Dubai, United Arab Emirates 04.2001 -
Skills
Project Management Software
Proficient in Microsoft Office
Leadership Development
Process Optimization
Operational Efficiency
Project Planning & Execution
Time Management & Deadline Adherence
Budget Management & Forecasting
Performance Appraisal & KPI Tracking
Global Team Collaboration
Customer Service
Accomplishments
- Consistently delivering outstanding Quality &Error Free Work in 2019
- Collaboration Award on Nissan project in March 2014
- The Best Support in July 2012
Timeline
Operations Manager
D2 Sports Academy
01.2022 - Current
Global Operations Coordinator
Customer Experience Group
01.2019 - 12.2019
Team Leader
Kantar
09.2009 - 12.2018
High School Diploma -
Progressive English School
04.2001 -
BBA -
American College of Dubai
04.2001 -