Shella Averilla
Dubai
Summary
Over 27 years of combined experience; MBA graduate with concentrations in leadership and global management. A skilled program manager, contract management and administration/HR with considerable knowledge of budgeting and cross-functional settings. Skilled in conceptualizing and carrying out the program's overall objective, managing difficult milestones, and quickly adapting to changes and reorganizing priorities. Able to successfully lead a global, cross-functional team in implementing strategic initiatives that have been shown to improve systems, processes, and financial outcomes.
Overview
27
27
years of professional experience
Work History
Project Manager – Service Assurance, Fulfillment & Enablement – EMEA Services
INFINERA
Dubai, UAE
04.2018 - Current
- Oversees the multi-project environment in a cross-functional team
- Lead the Resource Management & Forecasting
- Contract negotiation for a potential partner and administering the onboarding procedure
- Process the partner’s contract & SOW new or renewal in conjunction with the Legal team from drafting to execution
- Manage contract management and global documentation data through SharePoint for all EMEA partners and deliver Power BI dashboard
- Develop a tool and introduce efficiency solutions throughout subregions
- Assess the presence of a strong UAT, feedback gathering, and management procedure using an agile project management approach
- Centralize escalations and deal with sub-regional issues & challenges using the scrum framework
- Initiate, develop, and implement service improvement activity in the event of underperformance or in line with changing business requirements
- Monitors/ preparation of services revenue every quarter against the target revenue
- Manages the total cost optimization to keep up the endeavor to promote spending and cost reduction while optimizing company value
- Manages the negotiation with partners about EF&I services for RFQ preparation in collaboration with the sales team
- Professionally, an SAP-trained professional in charge of project planning, project initiation, and execution
- Manage the PMO operation on a daily basis, ensuring that projects are delivered smoothly and in accordance with industry best practices and resources
- EMEA Support SAP Management for user issues/resolutions and IT/JIRA/PMO escalation
- Support the PMO on SAP training and user enhancements
- Sales Order allocations & monitor the EMEA watch list reports on a weekly basis to make certain no backlogs
- Support partners to ensure the implementation of best practices and quality assurance standards
- Create, maintain, and communicate risk assessments, action registers, issues logs, daily reports, communications plans, financial records, project trackers, and internal statistical reports
- Enhance partner competency levels through upskilling
- In charge of overseeing partner and vendor invoicing and creating several PR/POs through ARIBA.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Sales Operations Support and Office Manager - MEA
Coriant (Part of Infinera Group)
Dubai UAE
09.2012 - 04.2018
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Administered the company's day-to-day administrative activities. Supervise the hiring, training, and general well-being of a group of newly hired employees in the area. Ensure the necessary supplies are replaced and ordered as necessary. Work with the building's maintenance team to make sure everything is kept up and working well. In charge of putting together reports and summaries on administrative procedures for management meetings.
- Provided vendor management, visa onboarding for new hires, office leasing, and license renewals and ensured compliance with program laws, procedures, and guidelines through implementation and maintenance.
- Managed maintenance and custodial operations for internal and external service contracts.
- Managed all business operations for MEA and CIS Sub-Regions. The contact database for Client Management, Partners, and Channels is maintained and updated.
- Collaborated with the sales team to ensure timely, accurate, and high-quality RFQ submissions for successful outcomes.
Business Operations Manager
Falcon Express Cargo
UAE / Jordan / Iraq, UAE
07.2009 - 09.2012
- Handled/assisted 200 employees in both regional offices in UAE, Jordan, and Iraq
- Jump started Office Construction, facilities management, and legal documentation for licenses and visas.
- Managed daily activities of Office Operations and maintained the highest operational standards within an organization generating over $75 Million in annual revenues.
- Responsible for the effective and successful administration of labor, productivity, quality control, and safety measures as developed and implemented by the Operations Department, as well as acting as a business representative on regulatory issues.
- Enhanced the operational procedure, systems, and principles in the areas of information flow and management, business processes, and enhanced management reporting.
- HR management responsibilities may include candidate screening, hiring, and training; task planning, delegation, and supervision; creation of performance evaluations and discussions with employees; discussion of performance and corrective action plans; and employee incentives and rewards.
- Developed and implemented a range of Administration and Human Resources systems and policies.
- Provided personnel support to the Managing Director and ensured smooth and effective management of daily schedules, communications, and directives implementation.
- Involved in the preparation of Board Meeting Agenda and Minutes. Scheduled and prepared agendas for meetings, kept minutes, and secured requested information for the compilation of various reports and studies.
- Reviewed the company's strategic plans and developed departmental goals and standards to support the vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
- Oversaw day-to-day business operations on the sales floor by fostering deep professional relationships with wholesale contacts and customers.
Personal Assistant to Chief Development Officer
Union Properties
Dubai, UAE
04.2008 - 07.2009
- Provided executive support and assistance, including administrative, scheduling, travel, and correspondence services, to the Chief Development Officer of one of the UAE’s premier real estate development firms
- Prepared technical reports, project fact sheets, summaries of Building Areas, and PowerPoint presentations
- Drafted and supervised the issuance of Letters of Intent, contracts, and agreements to consultants.
- Compiled and prepared regular reports for the company’s Board of Directors.
Assistant Manager
Gourmet Gulf Company
Dubai, UAE
03.2007 - 04.2008
- Managed all administrative aspects of the office, including Human Resources functions, compensation and benefits, contract renewal, recruitment, and offers of employment
- Provided daily executive assistance ad hoc tasks to the CEO and President.
- Liaised with the company’s Public Relations Officer on all residence visa applications, Labour contracts, company licenses.
Project Officer/ HR Administrator
Asian Development Bank
Philippines, Philippines
08.2004 - 03.2007
- Jump started the office administration/ Human Resources Building Blocks of an Asian Development Bank (ADB) supported US$1.5 million projects on poverty alleviation.
- Implemented and oversaw Project Management for a comprehensive poverty alleviation program using Microsoft Project Management software.
- Prepared extensive reporting based on project deadlines and progress.
- Led the office in areas of Administration and Human Resources Management.
- Developed Human Resources procedures and policies, from concept to implementation.
- Supervised all processes of Procurement Management within the organization.
- Created, maintained, and communicate risk assessments, action registers, issues logs, daily reports.
- Hosted conference calls with ADB and Department Of Energy meetings.
- Managed the deployment of teams in the field, both technically and with a hands‐on approached to reduce costs and improved the productivity and efficiency.
HR and Admin Officer
WINROCK INTERNATIONAL
Ortigas, Philippines
01.2002 - 08.2004
- Assisted the HR Director and Program Director with recruitment and selection, benefit administration, placement, and performance evaluation.
- Developed and implemented a variety of Administrative and Human Resources systems and procedures.
- Monitored the Human Resources Information Systems Database, recruited, and provided remuneration benefits, including timekeeping and leave tracking for in-country and project employees.
Executive Assistant Reports to CFO
Bataan Polyethylene Corporation- British Petroleum
Makati Philippines
06.1997 - 01.2002
- Professionally assisted the Chief Financial Officer of a huge multinational corporation in all aspects of operations.
- Served as liaison between all department heads and the Finance Division, preparing meeting minutes and monthly reports for distribution to shareholders.
- Implemented initiatives developed by the Department Manager and Shift Supervisors for the organization's Health & Safety Programme.
Education
MBA - GLOBAL MANAGEMENT & LEADERSHIP
Swiss School of Management
Bellinzona, Switzerland10.2022
APMG Business Resilience Fundamentals -
APMG International
High Wycombe UK05.2022
PMP Certification Course -
Quadra Plus Professional Management Training Institute
Dubai UAE04.2020
MBA - general -
Ateneo Graduate School of Business
Rockwell Philippines10.2001
Bachelor of Arts Major in Advertising -
St. Scholastica’s College
Manila Philippines03.1997
Skills
- Project Management - SAP
- Data Management - SharePoint online / Teams
- Power BI, Power Automate, PowerApps
- MS Office & MS365
- Sales Force
- Administration
- Human Resources
- Facilities Management
- Organizational skills
- Ability to execute under pressure and within deadlines
- Ability to improvise and adapt multi-tasking
- Contracts Management
- Negotiation
- Business Resilience
- Teamwork
- Organisational
- Soft skills such as flexibility, analytical ability, and emotional intelligence
- Scrum Master – on going
Accomplishments
- Designed and launched the Tools required for improving “Ease of doing business “.
- Saved the company over 5 years by implementing a successful productivity improvement plan.
- Resolved product issue through UAT.
- Created a power bi dashboard that demonstrate the partner's profile, competencies and pricing and in a single view.
- Created an in-house contract management platform utilizing Power Bi, Power Automate, and SharePoint at no additional expense to the organization. a Power BI Dashboard - a quick look at the current contract state that is entirely GDPR compliant, with legal assistance for contract revision, new, and renewal.
- Created an in-house EMEA PS Centre to centralize the storage of all documents, templates, guides, and links.
- Developed an end-to-end Pre-Sales automation to improve accuracy of responses through power app.
- Implemented a thorough partner onboarding and qualifying process. Assures that the correct partners are onboarded and have passed the necessary background checks.
Technology
- SAP
- Sales Force
- Microsoft Team and SharePoint
- MS Office
- Project Scheduler
- HRIS
- Workday
- Ariba
- Concur
- JIRA
- JD Edwards
- ERM
- CRM
Personal
- Happily Married with 3 wonderful children
- Cancerian (220677)
- A good cook
- Love traveling
- Listening to music
Timeline
Project Manager – Service Assurance, Fulfillment & Enablement – EMEA Services
INFINERA
04.2018 - Current
Sales Operations Support and Office Manager - MEA
Coriant (Part of Infinera Group)
09.2012 - 04.2018
Business Operations Manager
Falcon Express Cargo
07.2009 - 09.2012
Personal Assistant to Chief Development Officer
Union Properties
04.2008 - 07.2009
Assistant Manager
Gourmet Gulf Company
03.2007 - 04.2008
Project Officer/ HR Administrator
Asian Development Bank
08.2004 - 03.2007
HR and Admin Officer
WINROCK INTERNATIONAL
01.2002 - 08.2004
Executive Assistant Reports to CFO
Bataan Polyethylene Corporation- British Petroleum
06.1997 - 01.2002
MBA - GLOBAL MANAGEMENT & LEADERSHIP
Swiss School of Management
APMG Business Resilience Fundamentals -
APMG International
PMP Certification Course -
Quadra Plus Professional Management Training Institute
MBA - general -
Ateneo Graduate School of Business
Bachelor of Arts Major in Advertising -
St. Scholastica’s College
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