Shellinah Tuhamye
Kampala,Uganda
Summary
Resourceful hospitality professional skilled in hotel and restaurant operations. Delivers outstanding customer service, fosters strong client relationships, and maintains high hygiene standards. Experienced in beverage preparation, professional phone communication, and efficient order prioritisation. Flexible and responsive to diverse client needs, ensuring quality service in all interactions.
Overview
1
1
Language
4
4
years of post-secondary education
5
5
years of professional experience
Work history
Senior Watress
Grand Legacy Hotel
Kigali, Rwanda
2024.01 - 2026.06
- Enhanced customer satisfaction by providing excellent service at all times.
- Served meals and beverages promptly, enhancing the overall dining atmosphere.
- Managed bookings and reservations efficiently, minimising waiting time for customers.
- Handled customers' queries and complaints, ensuring resolution and customer satisfaction.
- Demonstrated knowledge of wine pairings to enhance customers' meal enjoyment.
- Provided menu recommendations for better dining experience.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Oversaw table rotation, enabling efficient seating of guests during peak hours.
- Communicated effectively with team members during busy shifts for seamless operations.
- Maintained a clean dining area to promote a positive eating environment for customers.
- Worked closely with management on inventory control, reducing waste and saving costs.
- Assisted in menu planning, resulting in more diverse food options for patrons.
Catering supervisor
Nonie Vie Lounge & Restaurant
Kampala, Uganda
2021.02 - 2023.12
- Improved customer satisfaction by providing excellent food and service.
- Handled high-pressure situations calmly, maintaining service quality during peak hours.
- Developed relationships with clients through professional and courteous behaviour.
- Managed staffing schedules efficiently to avoid any service disruptions.
- Supervised performance of catering team closely for consistent service quality.
- Trained new staff members in company procedures to maintain service standards.
- Resolved conflicts within the team swiftly, promoting a harmonious work atmosphere.
- Addressed customer complaints promptly, ensuring their satisfaction.
- Coordinated with vendors for supply of freshest ingredients.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Maintained cleanliness in all catering areas for a safe and hygienic work environment.
- Conducted inventory checks regularly, keeping stock levels optimal.
Education
High School Diploma - Food and Nutrition
Nyabitete Senior Secondary School
Rukungiri, Uganda 2005.02 - 2008.11
Skills
- Menu development
- Beverage preparation
- Order management
- Restaurant operations
- Hygiene maintenance
- Kitchen equipment operation
- Customer service
- Table setting expertise
- Proficient multitasking
- Flexible schedule adaptability
- Telephone communication
- Microsoft Office proficiency
- Customer rapport
Languages
English
Fluent
References
References available upon request.
Timeline
Senior Watress
Grand Legacy Hotel
2024.01 - 2026.06
Catering supervisor
Nonie Vie Lounge & Restaurant
2021.02 - 2023.12
High School Diploma - Food and Nutrition
Nyabitete Senior Secondary School
2005.02 - 2008.11