Shemimunneesa AS
Purangu,India
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
4
4
years of professional experience
Work history
Travel consultant
Akbar Travels Of India PVT
Changarmkulam, India
01.2012 - 02.2015
- Assisted customers with all aspects of travel planning leading to successful holidays.
- Kept up-to-date with latest industry trends to provide accurate information and advice.
- Served diverse client base including individual travellers and corporate groups.
- Implemented effective communication skills to build strong client relationships.
- Contributed effectively in team meetings, fostering collaborative work environment.
- Offered personalised travel advice for enhanced holiday experiences.
- Drew upon comprehensive knowledge of global destinations for informed recommendations.
- Achieved customer satisfaction by providing tailored travel solutions.
- Formulated strategic marketing initiatives to attract new clientele.
- Improved overall service quality through continuous feedback analysis.
- Tracked flight prices to secure best-possible prices for customer trips.
- Informed clients about cancellation policy and associated penalties.
- Recommended hotel packages and initiatives to customers for increased business profits.
- Confirmed payment of deposits from clients before commencing with bookings.
- Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
- Trained and mentored junior consultants in customer service best practices.
Customer care executive
Cable Vision PVT
Edappal, India
01.2011 - 02.2012
- Trained new staff members on company policies and service level standards to uphold reputation.
- Assured quality control whilst handling sensitive information of customers.
- Adapted quickly to new software platforms for improved customer relationship management.
- Complied diligently with data privacy rules, safeguarded confidential client information.
- Provided accurate product information to assist decision making process of customers.
- Coordinated with other departments for seamless customer service delivery.
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
Education
Foundation degree - SSLC
PCN GHSS MOOKUTHALA
India 2003 - 2004
High School Diploma - SCEINSE
PCN GHSS MOOKUTHALA
India 2004 - 2006
Bachelor of Education - SCEINSE
KVUM DHO ARTS AND SCEINSE COLLEGE
India 2008 - 2011
Diploma - PSYCHOLOGY
BAIMUZ MONTESSORI TTC AXADEMY
India 2025 - 2025
Skills
- Request management skills
- Expertise in hotel reservations
- Resilience and patience
- Coordination of group tours
- Financial planning and budgeting
- International relations expertise
- Aviation compliance knowledge
- Respect for passenger confidentiality
Languages
English
Proficient (C2)
Arabic
Advanced (C1)
Tamil
Upper intermediate
Malayalam
Proficient (C2)
Affiliations
- Read and Write Stories
- Travelling
- Watching Web series
Timeline
Travel consultant
Akbar Travels Of India PVT
01.2012 - 02.2015
Customer care executive
Cable Vision PVT
01.2011 - 02.2012
Foundation degree - SSLC
PCN GHSS MOOKUTHALA
2003 - 2004
High School Diploma - SCEINSE
PCN GHSS MOOKUTHALA
2004 - 2006
Bachelor of Education - SCEINSE
KVUM DHO ARTS AND SCEINSE COLLEGE
2008 - 2011
Diploma - PSYCHOLOGY
BAIMUZ MONTESSORI TTC AXADEMY
2025 - 2025
Similar Profiles
Shraddha ShreeShraddha Shree
Corporate Product Manager, Implementation manager and Trainer at Benzy Infotech Pvt Ltd. / Akbar Travels of India Pvt. Ltd.Corporate Product Manager, Implementation manager and Trainer at Benzy Infotech Pvt Ltd. / Akbar Travels of India Pvt. Ltd.
Rasik MunjRasik Munj
Corporate Travel Agent at Akbar Travels of India Pvt. Ltd.Corporate Travel Agent at Akbar Travels of India Pvt. Ltd.
BASID HAMDULEBASID HAMDULE
Senior Travel Consultant at AKBAR TRAVELS OF INDIA PVT LTDSenior Travel Consultant at AKBAR TRAVELS OF INDIA PVT LTD
Saad Kifayatullah JamadarSaad Kifayatullah Jamadar
Senior Executive at Umrah Group Desk Akbar Travels of India PvtSenior Executive at Umrah Group Desk Akbar Travels of India Pvt
SHEIKH AJAZ AHMEDSHEIKH AJAZ AHMED
Assistant pharmacist at NEW KASHMIR DRUG MARTAssistant pharmacist at NEW KASHMIR DRUG MART