SHEMIN Abdul Muthalif
Dubai,United Arab Emirates
Summary
Two years of expertise in Two technical support and 2 years of experience in maritime vessel technical support operations.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Marine technical support and operations
Zener marine services LLC
Dubai, UAE
08.2021 - Current
- Coordinating with vessels, providing guidelines to captain and engineers.
- Marine SATCOM, VSAT, FX, FBB, GMDSS, SAT_C installation and configuration and troubleshooting, remote support to vessels
- Marine Navigation charts publications ECDIS installation and remote support to vessels
- GPS, AIS, IT Cyber security devices such as UTM firewalls, end point protection , antivirus installation and remote support to vessels
- Coordinating with vendors, preparing sales orders, service orders, purchase orders for vessels,
- TVRO, Ship security alert systems installation and service, IMO publications , navigation charts supply and installation.
- Coordinating with vessel agents, owners, providing attendance on vessel arrival.
- CCTV, DVR, NVR, VMS installation and remote support
- GMDSS, IMO requirements, flag registrations
- Coordinating with ship agents, conducting surveys, certifications
- EPIRB, HF, MFHF, STAR LINK services installation and remote support to vessel
- LRIT, SSAS,UKHO services and remote support
- supporting vessels on distress
- coordinating with agents for shipment of parts
- Coordinating with international Network operation center and international teleports, international customers.
- Desktop, workstations, docking stations service and support
- Installation and remote support of RF equipment.
IT technical support
Sky hawk technology
Dubai, UAE
08.2020 - 08.2021
- Liaised with third-party agencies for successful resolution of complex issues.
- Built and maintained customer trust by maintaining ongoing communications until resolution.
- Maintained quality control by defining and documenting operating procedures.
- Supported high volume customer requests via telephone, email and web portals with professional and first class service.
- Windows servers, VOIP phones, PABX system, NAS, SAS , CCTV, VMS, Access controls, email exchanges, endpoint protections supply installation and support
Education
Batchelor of Arts - Islamic
Arab EmiratesEducation History, University of Kerala
Diploma of Higher Education - Computer Harware and networking
Skill development of India
India 06.2016 - 06.2017
Basic electronics circuit level course - undefined
Skills
- Microsoft excel
- Microsfot power point
- MIcrosoft word
- Microsoft office suite
- Google workspace
- VBnet programming language
- CCNA, networking
Additional Information
- Former employers
- pixels security systems LLC [2018-2020] Sky hawk technology [2020-2021]
Languages
English
Fluent
Timeline
Marine technical support and operations
Zener marine services LLC
08.2021 - Current
IT technical support
Sky hawk technology
08.2020 - 08.2021
Diploma of Higher Education - Computer Harware and networking
Skill development of India
06.2016 - 06.2017
Batchelor of Arts - Islamic
Arab EmiratesEducation History, University of Kerala
Basic electronics circuit level course - undefined
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