Shenali Senevirathne

• Tracks all STCW training requirements and validity ensuring courses do not expire during the employment contract term.
•Open Personnel Training Matrix for all new joining staff.
•Develop and update a shore and sea staff training database.
•Preparing seafarer contract.
•Training and Coordination
•Coordinating with manning agents.
•Finding suitable seafarers
•Crew change planning with Port agents.
•Apply for flag documents of seafarers and coordinate with the vessel.
•Preparing LOI

•Driving sales volumes and actively converting leads
•Sales visits to corporates & local travel agents for promotions. Creating & maintaining networks in the industry
•Reservations handling
•Manage business promotions.
•Handle corporate clients.
•Assisting clients by answering or referring inquiries.
•Telemarketing (call customers and promote company package
•Documentation (e-mail/ Preparing sales reports)
•Social media promotion
•Event Handling (weddings/party/Conference)

• Tracked customer satisfaction rates and resolved reported complaints.

•Customer handling
•Invoice
•Quotation creator
•Telephone call handling.
•Selling products to Customers
•(Sage)software handling

•Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
•Answering screening and forwarding incoming phone calls
•Receiving and sorting daily mail
•Assigning rooms