Sheraz Mir
Abu Dhabi,United Arab Emirates
Summary
Experienced professional specializing in corporate administration and human resources, with a strong command of Microsoft Office and office management software. Proven track record in customer relations, executive diary management, and staff scheduling, emphasizing ethical conduct and discretion. Expertise in managing customer databases, facilitating meetings, and overseeing invoicing and billing processes. Focused on improving organizational efficiency through effective stock management and employee records oversight.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work history
Administrative officer
NMDC Energy
Abu Dhabi, UAE
06.2025 - Current
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
- Ensured prompt resolution of employee issues with keen attention to detail and empathetic listening skills; fostered positive working environment.
- Organized monthly reports to maintain record accuracy.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Enhanced office efficiency by managing and organising day-to-day administrative duties.
- Simplified complex information via clear, concise written communication skills; eased understanding across departments.
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Improved file management system through systematic categorisation and labelling practices.
- Offered administrative support to management team resulting in enhanced operations.
- Maintained organized and clean workspace; improved productivity levels.
- Provided excellent customer service for improved client satisfaction.
- Coordinated travel arrangements for staff members.
- Prepared regular reports
- Monitored office inventory supplies, re-ordering for service provisions.
- Organized meetings and events guaranteeing professional results.
Administrative assistant
ORO BUILDERS PVT LTD
ISLAMABAD, PAKISTAN
12.2019 - 05.2027
- Updated company databases by inputting new employee contact information and employment details.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Assisted with budget preparations enabling effective financial planning.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Managed front desk duties to ensure smooth operation of reception area.
- Improved customer satisfaction through prompt response to email and phone queries.
- Supported accurate record-keeping with proficient data entry skills.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Expedited document filing system with organized method.
- Contributed to team effort by accomplishing related results as needed.
- Submitted timely reports which provided critical updates on various projects.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
Education
Bachelor of Sociology - Social Sciences
University of Azad Jammu & Kashmir
Muzaffarabad 10.2016 - 03.2021
Diploma - Civil Engineering
Trend Setter College Technical Education
Muzaffarabad 08.2013 - 10.2016
Skills
- Customer relations
- Stock management
- Executive diary management
- Microsoft Office proficiency
- Records management
- Database administration
- Office management software
- Staff scheduling
- Invoicing and billing
- Meeting facilitation
- Office supply management
- Customer service orientation
- Employee records management
- Goods container tracking and investigation
- Documentation control
Languages
English
Intermediate
Timeline
Administrative officer
NMDC Energy
06.2025 - Current
Administrative assistant
ORO BUILDERS PVT LTD
12.2019 - 05.2027
Bachelor of Sociology - Social Sciences
University of Azad Jammu & Kashmir
10.2016 - 03.2021
Diploma - Civil Engineering
Trend Setter College Technical Education
08.2013 - 10.2016